Retail Shop Manager (Vancouver)

By | January 11, 2019

Job Description

Company: The Soap Dispensary and Kitchen Staples

Title: Soap Dispensary Manager

Reporting To: Store Owner

Company Intent: We provide sustainable choices for conscious consumers looking for refillable
and alternative products to strive towards zero waste living

Objective: Maintain the overall culture of the store and ensure the staff also represents and
embraces the store’s culture and goals. Oversee the operational and organizational standards
of the store. Utilize company reports to accurately assess business opportunities and support
sales.

Requirements: Previous managerial experience (1 yr min)

Job Skills:

Leadership & Communication:

– Effectively pass knowledge on to all staff through innovative training techniques
– Foster an environment of collaboration and teamwork
– Inspire teams through empowerment and creativity to provide an exceptional customer
experience that is efficient and personal
– Encourage a culture of problem solvers and action takers
– Working knowledge and DIY experience in the area of natural health and beauty

Customer Experience:

– Models the way in all daily customer interactions
– Maintain visual standards to ensure seamless customer experience
– Lead the way by resolving complex customer issues
– Connect with local community to drive brand awareness and company culture

Operations:

– Assume total accountability for all store operations including daily operations, sales
analysis, stock levels
– Effectively delegate and guide team in order to maintain smooth daily operations and
completion of tasks