Residence Attendant – City of Vancouver (Vancouver, BC)

By | September 21, 2018

  Requisition ID: 12094

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

This is custodial, tenant services and limited clerical work performed in a facility offering low rental accommodation to both male and female occupants. An incumbent of this class safeguards the facility on assigned shifts, monitors the front desk area, performs routine janitorial duties as assigned, responds to tenants’ needs within defined limits, and monitors their behaviour. Within established procedures and guidelines, an incumbent exercises independence of action and judgement in enforcing facility rules and in deciding how to react to emergencies or disruptive incidents. Unusual matters and policy decisions are referred to a superior who reviews the work for continued smooth operation of the facility and conformance with established procedures and instructions.

Specific Duties/Responsibilities

  • Makes rounds of all floors, public spaces and outside areas of the building at regular intervals, watches for prowlers and other undesirables, fire hazards and any other risk to tenants and property; completes daily room checks to ensure safety and well-being of tenants; investigates and reports on maintenance problems.
  • Monitors tenant behaviour in common areas on an on-going basis; ensures that the rules and standards of behaviour of the residence are being observed and advises of same; listens to tenants’ problems and provides emotional support to tenants in need; provides information on agencies and services in the area; under the direction of a superior, may refer to outside agencies regarding tenant health and behavioral problems.
  • Responds to emergencies and disruptive behaviour in tenants and guests; as appropriate, seeks to de-escalate situations, administers first aid, contacts police or ambulance services; responds to requests for assistance from attendants at other residences in emergencies.
  • Identifies problem areas and problem tenants; provides verbal and/or written activity reports to a superior on tenant behaviour or incidents.
  • May monitor the front desk area to ensure that visitors sign in and out; answers the telephone; relays messages and responds to enquiries; calls taxis for tenants and visitors as required; assists in office functions and procedures, such as maintaining records, collecting monthly rents, issuing receipts and distributing mail; carries out errands on behalf of a superior.
  • Performs routine janitorial tasks such as replacing burnt out light bulbs, mopping up spills and removing garbage from buildings with common kitchen and other areas when janitorial staff are not on duty; as necessary, cleans up after incontinent tenants.
  • Assists a superior in safeguarding any tenant property left after rooms are vacated.
  • Performs related work as required.

Required Knowledge, Abilities and Skills

  • Working knowledge of the aim and philosophy of the residence.
  • Working knowledge of the rules, policies, operations and regulations of the residence.
  • Working knowledge of health and safety precautions related to the work.
  • Some knowledge of the more common office methods and procedures.
  • Some knowledge of community resources and assistance available to serve the needs of tenants.
  • Ability to develop and maintain effective relationships with tenants, other staff and the public.
  • Ability to work independently and as part of a team.
  • Ability to understand the needs, attitudes and problems of tenants and to exercise compassion in dealing with them.
  • Ability to enforce rules and regulations with firmness, tact and diplomacy and to deal calmly and effectively with conflict situations.
  • Ability to monitor the behaviour and general well-being of tenants and to provide practical advice and assistance.
  • Ability to take effective measures in emergency situations requiring immediate attention, to make decisions in accordance with the policies and practices of the facility, and to contact the appropriate authorities as required.
  • Ability to report incidents orally and in writing in a clear and factual manner.
  • Ability to learn assigned clerical tasks readily and to perform them in accordance with established practices.
  • Ability to perform elementary first aid procedures when required.
  • Skill in carrying out minor maintenance and cleaning tasks.
  • Completion of grade eleven plus considerable related experience, or an equivalent combination of training and experience
  • WCB Level 1 First Aid Certificate.

Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: October 9, 2018
Salary Information: Pay Grade GR-014: $23.88 to $27.99 per hour

Application Close: September 30, 2018

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

Apply here