Manager, Residential Operations

By | February 13, 2019


You are a dynamic leader who has expertise in managing operations within a care residence, and can effectively balance client and business needs to achieve effective operations and a positive care experience. If you’re such a manager, our CBI Residential & Transitional team welcomes your leadership and expertise. Reporting to the Residential and Transitional Director, you will oversee a portfolio of care residences, lead and coach staff to ensure smooth operations for all homes and ultimately support optimal client care. Leading by example as a Residential Operations Manager, you will not only ensure that the day-to-day administrative requirements of operating the home are being met, but also contribute directly to the experience of the individuals supported by CBI Health Group within our Residential and Transitional Care program. You will be working directly in each home, managing people, systems and resources, as required, which will involve travel to all assigned home locations. PRIMARY DUTIES As Residential Operations Manager, Residential and Transitional Care, you will: Manage the daily operation of assigned residences to assure quality services that meet the therapeutic, social, emotional, health, and safety needs of the clients, in accordance with CBI Health Group’s Philosophy of Care, established Policies & Procedures, Standards of Conduct, Best Practices, and regulatory requirements Provide team leadership for all homes, schedule Direct Support Worker and Team Lead staff, provide home-specific onboarding and training, and ensure team members understand their roles and are performing to expectations Monitor client and staff safety, minimize risks and ensure the environment is safe at all times, Manage ongoing maintenance of all residences and equipment, ensuring monthly inspections are completed to ensure safety standards, codes and licensing requirements are met Ensure homes are well stocked with groceries and household supplies Work collaboratively with the Clinical Care Manager in hiring Team Lead and Direct Support Worker staff, developing monthly outing plans, and ensuring follow through on the Individual Support Plan, Plan of Care, and Behavioural Support Plan Liaise proactively with other business partners in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk, sharing best practices and collaborating on provincial or national initiatives Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs Ensure monthly financial and key performance indicator (KPI) reports and results for the region and independent business units are analyzed and actioned Assist the Business Manager with planning and implementing move-in/move-out procedures, such as overseeing or setting up furnishings in new housing units, and setting up or cancelling utilities Assist with monitoring client finances (personal cash, expenditures, and reimbursements). QUALIFICATIONS To take on the role of Residential Operations Manager, Residential and Transitional Care , you must: Hold a bachelor’s degree in Behavioural Health or a health-related field Have at least 2 years of experience working directly with clients with intellectual/developmental disabilities and/or mental health diagnosis Have a track record of successful health care operations management and/or residential home management Have a minimum of 1 year of experience in a supervisory or leadership role Combine conceptual thinking skills with a results orientation Be committed to ensuring a positive client and family experience Demonstrate a strong sense of personal accountability and be able to instil that in others Be highly organized and able to function in a fast paced environment Be highly skilled in interpersonal relations and communications. About CBI Health Group: CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians. What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place. In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists. The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide. At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day. Facebook: | Twitter: | CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process. Qualifications Skills Preferred Interpersonal Skills Advanced Teamwork Advanced Leadership Advanced Decision Making Advanced Behaviours Preferred Team player : Works well as a member of a group Leader : Inspires team mates to follow them : Motivation Preferred Ability to make an impact : Inspired to perform well by the ability to contribute to the success of a project or the organisation : Education Experience Required 2 years: Working with People with Developmental Disabilities and Mental Health Issues Licences & certifications
CBI Health Group