User Support Specialist – District of North Vancouver (North Vancouver, BC)

User Support Specialist

JP#20-50

If you are civic minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District is inspired by nature, and enriched by people. The District offers exciting professional development opportunities and a competitive total compensation package. We are a flexible, family-friendly employer with an earned time off program and an inclusive work-place culture. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action.

A regular full time vacancy exists in the IT Services Department to perform technical and operational work in the delivery of user support and problem resolution services to the District. You will resolve software and hardware problems; install and configure computer software and hardware; test software applications, special programs, and new equipment; perform system maintenance, back-up and recovery operations; establish and maintain liaison with users and provide advice and assistance regarding the use of computer applications and hardware, communication systems and related equipment; and prepare and maintain a variety of material such as procedures manuals, records, files, reports, help desk calls and correspondence related to the work.

Applicants will have considerable knowledge of the practices and procedures used in the installation and maintenance of computer equipment and software applications; the functions of District departments and their requirements; the operations of telecommunications and local area networks; and the process of problem definition and resolution techniques applicable to the work performed. The ability to examine users’ current practices and needs, identify problems and recommend solutions or improvements as well as the ability to investigate, document, assess and resolve software and hardware problems and to liaise with vendor representatives and technical specialists on the more complex problems is required. Excellent interpersonal and customer service skills are required to establish and maintain effective working relationships with internal clients and to provide advice, information and assistance.

Educational requirements include completion of a minimum of one year certificate program in computer sciences or related discipline at a technical institute or community college, plus related experience; OR an equivalent combination of training and experience. A valid BC Driver’s License and the use of a personal vehicle for District business are required.

The pay range for this unionized position is $32.25 – $37.97 per hour (2019 rates) based on a 35 hour work week. If you are interested in this position, and have a passion to serve people and the community, we would like to hear from you. Please apply on-line with your resume and cover letter at https://careers.dnv.org by November 18, 2020 to be considered for this competition.

We thank you for your interest in employment with the District of North Vancouver and advise that only those candidates shortlisted for an interview will be contacted.

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