Systems Support Technician
Requisition ID: 24255
The Vancouver Public Library (VPL) is the third largest public library system in Canada, with 800 staff members offering services at 21 branches across the city. VPL values a diverse workforce which represents the vibrant community we so proudly service. Consider joining our committed team of staff and being part of an innovative, inclusive, and rewarding workplace.
Job Summary: Reporting to the Supervisor, Systems Group, the incumbent is a member of a team of system technicians responsible for building desktop computer images; desktop and mobile device hardware and application support; configuration, systems administration of library applications, user account management, Integrated Library System support and maintenance, training staff, writing and maintaining documentation, and resolving and escalating as appropriate emergencies related to all computer systems used by the Library.
- Undergraduate or college degree in an IT related discipline with emphasis on desktop and application support.
- Diploma in computer technology from a two year program or related discipline plus sound related library experience;
- Experience in tier two desktop and application support, management of desktop computer fleets, management of mobile devices, customer support. Experience working in a library and in maintenance and support of Integrated Library System applications.
- Demonstrated experience in a position of responsibility requiring independence of judgement.
Knowledge, Skills & Abilities:
- Ability to understand and operate VPL computer systems; install PCs, monitors, printers and associated software and to perform basic troubleshooting and maintenance of equipment and applications; develop logical approaches to solving problems.
- Working knowledge in the practice, procedure and tools used in the creating, maintaining and deploying desktop images.
- Working knowledge of Active Directory, WSUS, SCCM, Microsoft Office Applications and enterprise-grade antivirus.
- Working knowledge of integrated library software systems, server operations, functions, and procedures.
- Ability to configure and support mobile devices (Android, iOS).
- Familiar with scripting languages (PowerShell, bash, Python etc) and SQL query languages.
- Ability to understand and interpret relatively complex written and oral instructions and procedures.
- Ability to manage user security by creating, updating and deleting user accounts including AD user accounts and Integrated Library System user accounts.
- Working knowledge of computer networks and ability to identify, diagnose and solve problems with network devices including wireless devices.
- Ability to write effective documentation for departmental procedures and for end users.
- Excellent oral, written and presentation/facilitation skills, with ability to communicate at all levels within the organization.
- Have a high level of accuracy.
- Demonstrated ability to work both independently and as a member of a team.
- Train VPL staff in the use of computer equipment and library applications;
- Establish and maintain satisfactory working relationships and deal tactfully with other staff members;
- Recognize and adhere to schedules and work under pressure; perform assigned duties under minimal supervision.
- Superior mechanical aptitude.
- A valid driver’s license for the province of British Columbia.
Affiliation: CUPE 391
Employment Type: Regular Full Time
Salary: $33.6 to $39.56 per hour
Closing date: Monday, January 25, 2021 at 11:59pm
We thank all applicants for their interest. The applicant must be prepared to work at any location in the system. A Police Record Check is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act. Vancouver Public Library is committed to Employment Equity and encourages applications from women, persons with disabilities, visible minorities, Indigenous Peoples, people of all sexual orientations and genders, and others who may contribute to further diversifying the Library.
VPL Safety Protocols for Interviews
In order to ensure the safety and well-being of staff during the pandemic we are offering the option of in-person or virtual interviews. Virtual interviews will be conducted over Zoom. Zoom interviews may be conducted from home or from the Central Library where a computer with video camera will be available.
For staff who prefer in-person interviews, we have the following safe Interviewing during the Pandemic protocols:
- Only come to your interview if you are feeling well – if you are feeling unwell contact email@example.com to reschedule
- Expect to be asked the following questions when you are contacted for an interview and on the day of your interview:
- Have you travelled outside of Canada or had close contact with anyone that has travelled outside Canada in the past 14 days?
- Do you have a fever, sore throat, or difficulty breathing?
- Have you had close contact with anyone with a respiratory illness or a confirmed or probable case of COVID 19?
- Interviews will be scheduled in a staggered manner to minimize contact between candidates
- Candidates should arrive only 5 minutes before their scheduled interview time to minimize time spent in waiting areas
- Candidates and each interviewer will maintain at least two meters (six feet) of physical distance between each other
- Only Interview rooms that can accommodate this physical distancing will be used
- Candidates and Interviewers may choose to wear face masks as a protective measure
- Antibacterial gel will be provided to candidates as soon as they enter the HR area
- We will no longer be shaking hands at the introduction and conclusion of the interview
- Where to sit will be clearly indicated and where possible chairs with hard surfaces and without arm rests will be used
- Candidates are asked to bring only what they need to the interview including water (as a glass of water will no longer be offered)
- High-touch areas (e.g. the hard surfaces of the chair and table) will be wiped down after each interview with disinfecting wipes
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