Supervisor, Information Management – TransLink (South Coast British Columbia Transportation Authority) (New Westminster, BC)

TransLink (South Coast British Columbia Transportation Authority)


Supervisor, Information Management

Job ID:                                           


Full/Part Time:                               


The Metro Vancouver Transit Police Service is the Lower Mainland’s newest police service and the only one of its kind in Canada. In joining the Transit Police, you will be playing a key role in the safety of commuters and members of communities throughout the Lower Mainland. You will be helping to build the image of transit as a safe and desirable alternative to the personal automobile, which will ensure that the Lower Mainland remains a livable region for generations to come.


Monitors and coordinates security, disclosure and maintenance of TSML (Transit Police) records; oversees Court, Exhibits, Police Support, Quality Review, CPIC and PRIME sub-units within Transit Police. Conducts critical audits as required and is responsible for work scheduling and the performance management of the reporting staff.


  • Monitors TSML systems related to quality assurance and control, statistical data and analysis, Canadian Centre of Justice Statistics and CPIC records, workflow and ensures efficient operations utilizing all police data base systems.
  • Supervises the delivery of reports by the Court Liaison staff to Crown Council in accordance with Transit Police policies, procedures and accepted Canadian evidential protocols.
  • Supervises the management of Exhibits in Transit Police possession in accordance with policies, procedures and accepted Canadian evidentiary protocols.
  • Supervises a team of Police Support Clerks that process violation tickets, fare enforcement Bylaw tickets and a variety of other documents. Liaises with TransLink regarding FIN disputes. Oversees adequate completion of routine administrative duties including scanning, filing and escorting visitors within the building.
  • Ensures CPIC business processes and procedures are complied with. Verifies and spot checks CPIC entries; security and maintenance of Police records systems, which includes but is not limited to PRIME, CPIC, and Court Records; reviews CPIC audits, Reviews and analyses statistics from police reports, arrest documents and records generated by Police Services and other related agencies and implements process improvements and changes where required. Collects and prepares statistical reports for monthly accountability reports.
  • Assists with modifications and, applies them to existing applications and information systems including PRIME and all current and future inter-related police records systems. Ensures that PRIME and other related systems operate in support of investigative excellence. Attends PRIME and related committee meetings and networks with JPD partners to ensure best practices.
  • Coordinates disclosure and non-disclosure processes and tracking for Transit Police
  • Provides guidance and training on various (police record) systems, conducts training and performs research on best practices. Oversees on-going training and assistance towards usage of the system and ensures adequate resolution of all problems and concerns by overseeing the trouble shooting of the system.
  • Contributes to setting key performance indicators (KPIs) and measures for key IMS functions. Ties KPIs into the divisions’ strategic objectives.
  • Provides day-to-day supervision to reporting staff, including involvement in hiring, training, development, and performance management.

Education and Experience

Completion of a diploma in Business Administration with additional courses in records management plus 4 years of progressive experience in Records Management preferably in a unionized police environment.

Other Requirements:

  • Advanced knowledge of the PRIME system.
  • Working knowledge of all other inter-related police records systems including but not limited to Justin, Intellibook, and Canadian Justice Intelligence Management system (CJIM)
  • Excellent working knowledge of the Criminal Code, UCR scoring, Privacy Act and quality assurance review process (Readers) and ability to interpret policies to support informed decision making
  • Solid working knowledge of MS office, including Outlook, Word, Excel, PowerPoint
  • Solid organizational and time management skills with the ability to multi-task and prioritize under pressure
  • Solid interpersonal and communication (both written and verbal) skills
  • Solid problem solving and analytical skills
  • Must be able to obtain and maintain enhanced security clearance

Preference will be given to candidates with previous management or supervisory experience.

Other Information

Posting Reason: New
Number of Available Positions: 1

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Our recruiting policy is to give first priority to internal (Transit Police) employees, second priority to qualified employees within the TransLink group of companies. Applications from the general public will only be considered if we do not have any qualified candidates. Transit Police retains the final hiring decision.

Work Schedule
37.5 hours per week.

Conditions of Employment
Applicant will be required to possess or have the ability to obtain and maintain enhanced security clearance.

Must be legally entitled to work in Canada.

How to Apply
Please click the ‘Apply’ button at the top right corner of the page or go to to apply for this position and view instructions on the process.

Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Closing Date:
Open until filled.

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ’s by going to

Transit Police are committed to employment equity

View Original Source Source