Security Attendant I (Auxiliary) – City of Vancouver (Vancouver, BC)

Security Attendant I (Auxiliary)

Requisition ID: 22275 

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function:
Carnegie Community Centre, The Gathering Place, and Evelyne Saller Centre (“the Centres”) serve as important resources to Vancouver’s diverse Downtown Eastside and Downtown South communities. Patrons can participate in educational, recreational, cultural and social programming; enjoy the delicious low cost meals offered at the Centre cafeterias; access life essential services such as laundry, showers, or sheltering services; or simply enjoy the Centres as the safe and welcoming places to connect with their neighbours. The Centres are seeking 13  auxiliary Security Attendant 1s to join these dynamic teams.
Reporting to a Security Coordinator, this is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control, and incident response and reporting. Security Attendants also work to ensure that the Centres are safe, welcoming and inclusive spaces for the public and staff. Violence Prevention is a priority at the Centres, Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.
The Security Attendant will support a 7 day a week, 24 hours a day operations and must be available for both daytime and overnight shifts, 7 days a week as required.
Specific Duties & Responsibilities:

  • Monitoring entrances and facilitating access control of the facilities;
  • Monitoring and upholding the Centres’ Code of Conduct and standards of behavior are being observed;
  • Making regular patrols of the building;
  • Providing support in the event of an emergency including first aid and overdose response;
  • Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centres and other community partners;
  • Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
  • Communicating information to other staff by way of log entries, incident reports and emails;
  • Communicating effectively using a two-way radio;
  • Maintaining health and safety standards;
  • Receiving routine deliveries;
  • Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to COVID-19;
  • Performing janitorial and other duties as required.

Education and Experience:

  • Completion of grade ten (grade twelve is preferred);
  • Working knowledge of the Downtown Eastside and/or Downtown South community, local agencies and services;
  • Working knowledge of the City’s Community Centres and programs/services available to patrons;
  • Experience working in a community, social service or healthcare environment would be an asset
  • Security BST training and valid Security Officer License would be an asset
  • Occupational First Aid Level 1 certification or the ability to obtain one would be an asset
  • Fluency in a second language would be an asset

Knowledge, Skills and Abilities:

  • Considerable knowledge of the Downtown Eastside/Downtown South, agencies, services and resources.
  • Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention. 
  • Proven ability to establish and maintain effective working relationships
  • Proven ability to communicate effectively orally and in writing, including writing incident reports.
  • Proven ability to work with minimal supervision.
  • Proven ability to respond to incident using defusing and de-escalation techniques.
  • Proven ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility.

Business Unit/Department: Arts, Culture and Community Services 
Affiliation: CUPE 15
Employment Type: Auxiliary 
Position Start Date: December 2020
Position End Date: March 2021
Salary Information: Pay Grade GR-013: $23.44 to $27.45 per hour
Number of Positions: 13
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion. 

Apply here

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