Our client downtown is looking for a professional friendly receptionist for their busy space. The right candidate would be covering vacation and illness cover at several locations in the downtown core
•Reception: Primary function. Answer all calls, provide exceptional customer service experience for all incoming/outgoing guests.
•May assist with Light Facilities/Hospitality work: Perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
•Mail Service: Will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
Summary of Essential Job Functions:
The responsibilities of the BSS include, but are not limited to:
•Provides 5-star customer service to all employees and visitors (in all forms of communication).
•Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
•Logs visitors into registration system.
•Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
•Issues facility access cards to employees.
•Answers and properly routes global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
•Prioritizes calls and escalates customer service issues to the proper chain of command.
•Takes initiative to ensure the company phone and speed dial lists are current.
•Responsible for training a back-up and providing guidance on policies and procedures.
•Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
•Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
•Proactively seeks out additional work during downtime.
•Follows up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
•Builds professional relationships with customers and other teams.
•Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
•Maintains professionalism and composure when interacting with all callers/visitors.
•Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
•Driven by client satisfaction
•Strong integrity, solid business ethics
•Excellent communication skills
•Expert in customer service skills, professional attitude and appearance
•Good organizational skills
•Ability to maintain confidentiality
•Strong attention to detail
•Strong aptitude in effectively managing time and on-going tasks
•Works well with people both internal (SPS) and external (assigned client)
•Good at following instructions and handling change and/or adverse situations in customer service environments
•High School Diploma/G.E.D. or equivalent
•1-3 years of top tier reception/concierge customer service work. Any experience performing general office work such as facilities, mail services, general office hospitality work is helpful.
•Excellent verbal and written communications skills in English
•A strong task driven personality driven by customer satisfaction
•Ability to multi-task and prioritize will be essential
•Strong aptitude in technology: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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