Public Service Representative – City of Victoria (Victoria, BC)

Competition #20/147
Internal/External Posting
Closing date: October 1, 2020

Public Service Representative

(Continuous)
Finance Department

POSITION FUNCTION
Provide customer service functions related to city services and programs.

KEY DUTIES
Respond to counter, telephone or written inquiries from the public, outside agencies and other departments regarding a wide variety of municipal and government services such as bylaws, permits and licenses, parking fines, utility billing and property taxes and other programs; provide detailed information to applicants and the public regarding community events and festivals.

Instruct the public on completing grants, forms, permits and applications; assess customer needs and make recommendations; interpret and explain applicable bylaws, statutes and regulations; act as a liaison with other departments, staff and outside agencies to obtain applicable service, program or transaction information and resolve problems; issues permits and licenses such as vehicles for hire and residential parking permits. Inputs business licence applications and coordinates approval process required by City departments and outside agencies. Reviews and follows up on rejected and pending applications.

Collect payments for a variety of accounts, services, programs and publications; calculate fees and make adjustments; enter and update transactions into computerized cash and inventory control system; issue appropriate receipts; balance and verify daily revenue; prepare bank deposits.

Compose routine correspondence; type a variety of letters, memos, permits, forms and reports; assist in the development of related brochures and standard job procedures; maintain product and publication inventories; book City cars, equipment, meeting rooms and arrange facilities and catering; maintain listing of committee meetings and schedule of civic events; maintain a variety of manual and computerized records. Respond to inquiries from the City’s website.

Perform related duties where qualified.

INDEPENDENCE
Work is generated by requests for service or is assigned by supervisor. Work is reviewed through reports to supervisor.

Issues that deviate from policy, regulations and bylaws are referred to supervisor or responsible department.

WORKING CONDITIONS
Physical Effort:

Sit with arms unsupported while keyboarding. (frequent) Touch keying on a calculator. (occasional)
Mental Effort:
Deal with complaints and negative comments. (often)
Visual/Auditory Effort:
Focus on a variety of source data and computer for short periods. (often)
Work Environment:
Office.
Exposure to abusive people and negative situations daily. (often)

KEY SKILLS AND ABILITIES
Organize and prioritize work.
Type 50 wpm; working level operation of current City of Victoria word processing spreadsheet programs and database programs including Point of Sale and accounts receivable software. Ability to provide a broad range of customer services and to receive, understand and resolve inquiries.
Maintain accurate records.
Deal with the public and applicants using tact and diplomacy. Communicate effectively verbally and in writing.

QUALIFICATIONS
Formal Education, Training and Occupational Certification:

High school graduation.
Experience:
2 years of related experience.
or an equivalent combination of education and experience.

OTHER:
May be required to substitute in a more senior position.
Additional customer service training or conflict resolution training is an asset.

Work schedule: Monday – Friday, (35 hour work week)
$33.13 per hour, Pay Grade 9
Job Code # 4223
This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs – only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume

City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at HR@victoria.ca

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