Public Information Representative – Delta Police Department (Delta, BC)

Delta Police Department

Public Information Representative

Department: DPD Information & Security – Front Counter
Employment Group: CUPE Local 454
Job ID: CE20-17
Hours of Work: Various shifts available, 8- and/or 12-hour shifts (5am-5pm, 7am-7pm, 7am-3pm)
Pay Rates: $25.82 – $30.33 per hour

Nature and Scope of Work:
A Public Information Representative works at the front counter at our North Delta Public Safety Building or Headquarters on a 12-hour shift pattern. This is clerical work of some variety and complexity, including providing information and assistance to a variety of contacts and the processing of Police Information Checks and fingerprint services. An employee refers to policies and procedures to handle public enquiries, operates police databases to retrieve, verify, and/or record information and perform a variety of clerical tasks. Working under minimal supervision, an incumbent exercises considerable independent judgement and action within defined limits, referring only specific enquiries or unusual problems to a supervisor.  A supervisor reviews work performance for conformance with established policies and procedures and efficiency in serving the department and the public.

Illustrative Examples of Work:

  • Provides information and assistance to the public, handles complaints and enquiries and explains rules, regulations and procedures within prescribed limits.
  • Processes requests for police information checks; prepares, completes and returns documents to requesting agency; sends message to other agencies for release permissions; receives fees and issues receipts;processes applications for permits such as police certificates; process requests for criminal record searches, as required.
  • Operates PRIME and CPIC computer terminal equipment to conduct police information checks, and to enter and retrieve information for the completion of various forms related to the work.
  • Prepares routine correspondence; maintains a variety of files, records, ledgers, reports and statistics related to the work; types various materials from copy or general information.
  • Operates CPIC, PIP/LIEP, JUSTIN and PRIME computer terminals and uses a variety of software; enters appropriate information from permit applications and obtains applicable information; completes required forms.
  • Maintains the integrity of entities in the Master Name Index (MNI) data base of PRIME in accordance with established guidelines with information on driver’s licences, birth certificates and other official documents to ascertain validity, and makes required corrections; identifies trends in user errors and brings to the attention of the appropriate supervisor; refers errors by another jurisdiction to the appropriate agency.
  • Prepares a variety of records and reports, creates and maintains related files; composes routine correspondence and compiles statistics as required; takes reports at the counter and completes applicable forms for complaints, forwards reports requiring further investigation to a superior; concludes reports not requiring further action.
  • Fingerprints persons charged with indictable offences and/or persons requiring such for job applications, immigration purposes and other security reasons.
  • Maintains detachment security by ensuring all non-detachment personnel are identified and dealt with according to established policies; arranges for escorts for visitors to the detachment.
  • Performs related work as required.

Required Knowledge, Skills and Abilities:

  • Considerable knowledge of the policies, procedures, rules and regulations applicable to the work performed.
  • Sound knowledge of modern office methods and procedures, record keeping, and computer operation, as it relates to the work.
  • Working knowledge of the Criminal Code of Canada as its application to the work performed.
  • Ability to deal effectively with the public, internal staff and external agencies, apply sound judgement in providing assistance and explaining specific rules, regulations and procedures, and assist in the service of subpoenas.
  • Ability to process applications for Police Information Checks, fingerprint services, and various other requests.
  • Ability to prepare, verify and maintain a variety of files, records, statistics, and reports.
  • Ability to type rapidly and accurately operate CPIC, PIP/LEIP, JUSTIN and PRIME and other terminal equipment used in the work.

Desirable Training and Experience:
Completion of Grade 12 including or supplemented by commercial, word processing, CPIC, PIP/LEIP, JUSTIN, and PRIME operator’s courses, plus sound related experience (preferably in an police detachment) or an equivalent combination of training and experience.

Required Licenses, Certificates and Registrations:
Security clearance is required and will be maintained throughout employment.

In order to be eligible for employment with the Delta Police Department, you must be either a Canadian Citizen or Permanent Resident, and be at least 18 years of age.

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