Public Engagement Specialist – 2 positions (Vancouver, British Columbia (BC), Canada, V6A 4K6)

Requisition ID: 32006 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Public Engagement Specialists (2 positions) provides support for planning, design, and/ or delivery of public, stakeholder and government engagement activities across City departments. Public engagement refers to the active inclusion of public input to inform policy decisions and/or program design. This role will be dedicated to supporting ongoing strategy, support and implementation of public and stakeholder outreach in support of capital project planning by Real Estate and Facilities Management.

Key Contacts and Reporting Relationships

This position reports to the Manager of Civic Engagement, in Civic Engagement and Communications, and works collaboratively across civic departments, other levels of government, research groups and community-based organizations.

Specific Duties/Responsibilities

The Public Engagement Specialists proactively works to support staff, advisors and committees with community and organizational engagement. Activities will include developing and coordinating engagement activities (internal, government, stakeholder and communities) and programs and overseeing implementation;  establishing relationships and liaising with a variety of internal and external contacts;  and planning, assigning and supervising the work of contractors. The specialist will exercise considerable independence of judgement and action in the work.  Work performance is evaluated in terms of the effectiveness of public and stakeholder engagement programs and services provided.

Project advisory/support services

  • Best practices process advice – Take on process design to help set goals and objectives, and bring clarity to the purpose of engagement early on in order to create appropriate expectations, to provide solid direction, and to anchor evaluation at the end of process. The role will involve identifying appropriate tools and tactics that will help the subject matter experts meet engagement objectives, and leverage existing programs and tools from other projects as needed.
  • Provide professional services for the delivery of specific engagement tactics – particularly the design and execution of large events and workshops/charettes, as well as coordination of online tools such as forums, surveys, voting platforms, etc. Specific tasks include process design/consultation objectives and outcomes; coordinating logistics such as booking venues, speakers, food, supplies, graphic design, outreach; choreographing event; coordinating the production of videos or podcasts; moderating online tool use; leading report back of event outcomes, including input analysis, graphics and web presence.
  • Communications coordination – Actively work with Communications Managers/ communications contractors to ensure target audience outreach is relevant, and clarity of key messages in materials. Identify type of outreach (broad or focused) and needs for translation.

Minimum Position Requirements

Education and Experience:

  • Completion of a university degree in architecture, public policy, communications, community development, community and regional planning, urban design or a related discipline.
  • A minimum of 3 years of current related public engagement work, at least 1 of which is with a government or a government body or leading engagement on a public sector project.
  • An equivalent combination of education and experience will also be considered.

Knowledge, Skills and Abilities:

The successful candidate must have

  • Comprehensive experience in developing and executing public and stakeholder engagement processes deploying a wide range of engagement tactics;
  • Excellent process design, facilitation and public participation skills are essential. Certification in facilitation or public process is considered an asset.
  • Strong relationship building and culturally-informed conflict resolution practices, including the ability to convene challenging conversations to resolve complex issues.
  • Substantial knowledge of practices to address structural oppression and discrimination, and to promote equity and inclusion.
  • Experience in developing complex policy, land use or infrastructure public engagement processes is critical.
  • Ability to analyze complex issues, to recommend culturally appropriate approaches and to prepare related reports.
  • Ability to work independently and as an effective member of a team.
  • Ability to interact well and communicate with other employees, officials and the public.
  • Ability to complete assignments in a high pressure, time-sensitive environment using sound professional techniques and independent judgment within the parameters of work assignments.
  • Excellent verbal and written communication skills including preparation of reports and presentation of reports or other information to Council, advisory committee, senior managers and the public.
  • Excellent project management skills.

Other requirements include

  • knowledge of a wide range of civic sustainability, urban design and community development issues;
  • experience in the use of social media and innovative, online engagement tools;
  • strong computer and graphics knowledge with MS Word, Excel, PowerPoint, Adobe Illustrator, Adobe Photoshop, web page editing, or equivalent computer applications;
  • demonstrated ability to work independently as well as part of inter-disciplinary work teams, to multi-task, and to work within defined timelines is essential as are initiative and enthusiasm for public engagement; and taking on other duties, as required.

Business Unit/Department: Office of the City Manager   

Affiliation: C15 Non-Parks

Employment Type: Regular Full Time 

Number of positions: 2

Position Start Date: August 2021

Application Close: July 25, 2021

Salary Information: Pay Grade 27: $42.96 to $48.64 per hour

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process.  If you would like to be considered for this exciting and impactful career opportunity, please apply through our careers site.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

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