Program Manager, Policy, Research, Planning, Strategy & Innovation – Metro Vancouver (Burnaby, BC)

Program Manager, Policy, Research, Planning, Strategy & Innovation

Position Status: Full-Time Regular
Department: Water Services
Employee Group: Exempt
Location: 4730 Kingsway, Burnaby

Our Water Services Department is seeking a Program Manager, Policy, Research, Planning, Strategy & Innovation who will lead our policy development, research and innovation team in planning for the future of the water system in Metro Vancouver. 

You are: Above all you are a team player, someone who can focus on strategic priorities and planning while positively leading a team of smart and dedicated professionals.

The Program Manager, Policy, Research, Planning, Strategy & Innovation reports to the Director, Policy Planning & Analysis and falls within our Professional / Technical, Level 4 job family.

This role:

  • Leads implementation of the policy and planning components of the Drinking Water Management Plan, including water conservation initiatives, and updating of the plan when appropriate. Leads implementation of the key components of the Joint Water Use Plan for the Capilano and Seymour watersheds, including reporting requirements to the Province. Works with regulatory agencies and stakeholders on water licensing and/or water rights processes, such as securing additional water supply from the Coquitlam source as defined in the Coquitlam Water Use Plan
  • Leads the Water Services research function including related coordination with outside agencies and grant funding.
  • Responsible for the Water Services – Utility Policy and Planning program budget administration, preparation and reporting. Monitors and controls spending ensuring the effective and efficient expenditure of allocated funds.  Prepares and monitors project budgets, explains variances, sets milestones and justifies expenditures. Conducts triple-bottom-line business case assessments and provides strategic input to the 5-Year and 30-Year Financial Plans and contributes to the departmental Long Range Capital Plan.
  • Provides interpretation and guidance on technical issues, corporate policies, and project management. Ensures work is undertaken in conformance with corporate standards and policies and acts as a technical resource to staff throughout the organization relative to water policy and planning issues. Makes independent decisions and recommendations within broad policies and mandates. Uses judgment and ingenuity to devise practical and economical solutions to problems.
  • Collaborates with External Relations to develop communications initiatives including stakeholder and public consultation activities. Ensures communication and consultation initiatives appropriately align with program objectives and take into consideration diverse interests and political sensitivities. 
  • Liaises with external agencies including other orders of government, media, and industry and business associations. Liaises with municipal staff and staff committees in development and implementation of the strategies and actions in the Drinking Water Management Plan (DWMP), the Joint Water Use Plan (JWUP), the Drinking Water Conservation Plan (DWCP) and other policy and planning issues. Coordinates the Regional Engineers Advisory Committee Water Subcommittee, including preparation of the committee’s annual work plan.  Works closely with the committee chair in implementing the committees’ initiatives. Manages the Municipal Water Conservation Coordinators committee to promote water conservation and efficient water use. 
  • Prepares a range of written materials including reports, recommendations and technical memoranda and technical specifications. May deliver or review and approve presentations for various audiences including the public as required. Evaluates water conservation opportunities such as greywater re-reuse and rainwater harvesting, developing guidance documentation as appropriate.
  • Hires, manages and supervises staff. Monitors team and individual performance towards division, department and corporate objectives. Ensures staff adhere to corporate workplace conduct policies. Resolves technical and relational issues staff encounter while doing their work. Leads, coaches and mentors staff; determines developmental requirements; provides ongoing and timely feedback; and supports the resolution of technical and interpersonal issues staff encounter while doing their work. 
  • Performs other related duties as required.

To be successful, you have:

  • 7-10 years of relevant experience supplemented by a university degree in a relevant discipline such as Engineering, Planning, or Business Management; or an equivalent combination of training and experience.
  • Professional Engineer registered with the Engineers and Geoscientists of British Columbia (EGBC) is considered an asset. 
  • Extensive technical expertise and understanding of relevant engineering principles and their application to planning and policy issues in a regional/municipal drinking water utility.
  • Considerable knowledge of and ability to interpret and apply federal, provincial and regional regulations and guidelines relevant to water resource management, water policy, water rights and drinking water supply, such as provincial legislation and regulations, technical manuals, codes and regulations, contracting policies, safety regulations and corporate and board policies. Ability to adapt or adjust guidelines and procedures for unique or problem situations.
  • Demonstrated contract administration and project management skills. Demonstrated ability to lead a complex series of project / program components and meet deadlines. Ability to work under broad direction without formal guidelines or precedent and use significant independent judgment to provide advice on issues of significant consequence for the organization.
  • Superior oral and written communication skills, including the ability to effectively listen, persuade others, and resolve complex problems using a high degree of independent judgment.  Superior business writing skills including the ability to write letters and reports.  Exceptional attention to detail and demonstrates flexibility to changing circumstances. 
  • Ability to build and maintain effective working relationships with internal and external contacts under circumstances that may be politically sensitive. Skill in dealing openly, tactfully and sensitively in a variety of situations including dealings with elected officials, the public, media, member municipalities and other stakeholders.  Builds a strategic network of relationships with outside groups relevant to field of specialty. Ability to establish clear expectations and effectively resolve differences; strong ability to prevent the escalation of conflict.
  • Ability to meet timelines and objectives under considerable pressure and constraints; demonstrates persistence in overcoming obstacles. Demonstrated ability to identify areas of opportunity or risk and propose solutions to resolve issues in the best interest of the organization; understands and evaluates the diverse impacts of decisions. Ability to analyze, interpret and advise on complex issues where considerable variation in interpretation is possible.
  • Demonstrated supervisory and managerial skills including the ability to mentor, coach and guide direct reports and project teams.  Strong working knowledge of budgeting and financial management.  
  • Proficiency using Microsoft Office programs including Word, Excel and Outlook.
  • Valid B.C. Class 5 Driver’s License.

Our Vision: 
Metro Vancouver embraces collaboration and innovation in providing sustainable regional services that contribute to a livable and resilient region and a healthy natural environment for current and future generations.

Please follow this link to our Careers page where you can submit your application by November 5, 2020.


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