Closing date: October 29, 2020
Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking.
Positively represent the City of Victoria as an ambassador to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.
Issue warnings and/or enforce parking regulations through tickets in a manner consistent with the City’s customer service focus. Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces in City Parkades, tow routes, passenger zones and residential parking based on complaint. Collect evidence of ticket infractions when issuing a ticket such as relevant notes and photographs.
Provide exceptional customer service when answering questions ranging from parking policies to general inquiries in a professional manner. Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking. Answer and respond to parking services phone as required and in a courteous and timely manner regarding parking issues and concerns.
Identify, take photos and communicate any hazards or issues within the community to supervisor via handheld device such as full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Relay information requested from various Departments to supervisor as required. Report escalating issues/interactions with public to supervisor.
Perform related duties where qualified.
Work is assigned by supervisor and reviewed upon completion. Problems are referred to supervisor.
Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (continuous)
Use handheld device (often)
Deal with conflicts, negative comments and emotionally charged situations. (occasional)
Exposure to abusive people. (occasional)
Work outside in all weather conditions. (continuous) Work in close proximity to moving traffic. (often)
Exposure to odours from vehicles and recreational smoking products (occasional) Exposure to traffic related noise (frequent)
KEY SKILLS AND ABILITIES
Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
- Respond proactively to customers and customer complaints and take initiative to respond.
- Strong communication and customer service skills.
- Understand and apply City Bylaws
- Working level operation of current City of Victoria word processing and related specialty software
- Ability to apply sound judgment
- Ability to maintain accurate records.
- Ability to multi-task with a positive, outgoing attitude.
- Work safely.
Formal Education, Training and Occupational Certification:
Customer service training (30 hours)
Current and valid Class 5 B.C. Driver’s Licence
or an equivalent combination of education and experience.
May be requested to substitute in a more senior position.
Work schedule: 7 days/week, shifts may vary – anytime between 8:00am – 10:30pm
$18.45 per hour, Pay Grade 103 (under review)
Job Code # 2020
This is a CUPE Local 50 Position
To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs – only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume
City of Victoria is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment cycle and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please email us at HR@victoria.ca
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