Outreach and Engagement Specialist (Vancouver)


Job Description:About NPower Canada NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers. Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry. NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers. Position Summary The Outreach and Engagement Specialist will also be responsible for achieving applicant recruitment and enrollment weekly and monthly goals for NPower Canada’s programs and services. This role is also responsible for hosting and delivering virtual presentations to referral partners, attending events, conducting outreach online, in-person, email and over the phone to meet our recruitment targets. This role will also involve responding to inquiries and following up with potential applicants The Outreach and Engagement Specialist will be responsible for keeping our alumni who have graduated from our core youth programs connected and engaged. The Specialist will work collaboratively with team members to grow a continuous, reliable stream of eligible and motivated applicants into NPower Canada’s programs. The Outreach and Engagement Specialist will implement a defined plan to keep the alumni community aware of the program updates, increase alumni referrals and alumni engagement. Accountabilities & Deliverables Youth and Alumni Outreach and Engagement Activities ● Achieve recruitment and enrollment weekly and monthly target outcomes as established by the Manager, Outreach and Engagement for NPower Canada’s core youth programs and services. ● Promotes and fosters effective alumni relations that will yield to 2-3 referrals per Alumni ● Engage youth from diverse communities facing multiple barriers to employment both online and in-person. ● Deliver engaging and interactive virtual information sessions to youth and community partners, effectively promoting NPower Canada programs and services. ● Support in planning and promoting outreach initiatives such as webinars, online meet-ups, monthly open houses and regional partner events. ● Reach out to prospective non-profit organizations, government agencies and departments, schools and other potential referral partners. ● Distribute online and print marketing materials to libraries, community centers, non-profits, schools, drop-in centers, shelters and other spaces serving youth Applicant Communication and Support ● Support Admissions team when needed in conducting interviews with program applicants, assessing eligibility and suitability, verifying documents and logging notes including recommendation for admission. ● Provide support, guidance and encouragement to applicants throughout the admissions process, from online applications to interviews to offers of admission. ● Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data. ● Respond in a timely and professional manner to all applicant inquiries via telephone, email and text. ● Ensure that eligible and suitable applicants are invited to the next available interview or information session; remind applicants multiple times to ensure attendance. ● Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants. ● Record and summarize all contacts (phone/email/text) with applicants. Applicant Interviewing and Team Collaboration Applicant Interviewing and Team Collaboration ● Support Admissions team in conducting interviews with program applicants, assessing eligibility and suitability, verifying documents and logging notes including recommendation for admission. ● Work with the Admissions team to coordinate timely applicant interviews, offers of admission and follow-up communications. ● Support with timely, frequent and proactive applicant follow-up process. ● Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families. ● Assist with presentations to youth and community partners What you bring to the team: ● The education. You have post-secondary education in human resources, social services, employment counselling, or a related discipline. ● The experience. You have at least 2 years of experience working with youth in a customer-facing role ideally in non-profit or human/employment services. At least one year of professional experience in Sales, Client/Customer Relations required. ● The compassion. You exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by the persons of all backgrounds. You have experience working with diverse community members, including new Canadians, people with disabilities, LGBTQ, low income, and racialized groups. ● The communication skills. You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders. ● The technical skills. You are proficient with Microsoft Office and ideally, a CRM. You can easily learn new tools. Powered by JazzHR ntGvvE7a5r Job ID: 16156271
NPower Canada

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