Manager, Community Centre Operations – Carnegie Centre – City of Vancouver (Vancouver, BC)

Manager, Community Centre Operations – Carnegie Centre

Requisition ID: 21425 

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
The City of Vancouver’s Arts, Culture and Community Services Department is seeking a community based and service oriented leader to join us as the Manager, Community Centre Operations for Carnegie Centre. The Carnegie Community Centre provides social, cultural, educational and recreational programs to low income residents of the Downtown Eastside. Reporting to the Director, the Manager, Community Centre Operations operates at both a strategic and operational level to ensure the safe, welcoming and responsive operations of the Centre. The Manager integrates values based leadership and decision making into centre leadership; safety and security of the staff and building; oversight of a variety of programs; and maintenance of the physical space. The Manager uses exceptional leadership in hiring, managing performance and attendance, issuing discipline and terminations; and representing the employer in labour relations processes. 
Additionally, this position assists the Carnegie Director with community development, centre programming, and service delivery and assumes acting responsibilities for the Director as needed.
Specific Duties & Responsibilities

  • Working with programming staff and the Carnegie Community Centre Association to establish and implement short and long-range program and service objectives to ensure the Centre’s programs remain responsive to emerging needs, and reinforce community connections.
  • Lead the Centre by modelling personal excellence and supporting staff to incorporate value based decision making and innovation into their work.
  • Strategically planning, managing, and evaluating to meet goals and ensure accountability.
  • Developing others by attracting, retaining, and recognizing staff and volunteers
  • Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to staff to support their successes.
  • Manages, directly or through subordinates, the work of staff engaged in programming, health, educational services, and facility development.
  • Ensuring the occupational health and safety of staff in the Centre, including compliance with the City of Vancouver and WorkSafeBC Occupational Health and Safety regulations
  • Overseeing optimal facility management, including ongoing maintenance and planned improvement, and supporting capital planning requests
  • Responding to written and in-person community enquiries or complaints
  • Assisting in the develop of an annual operating budget, including preparing annual minor and capital request submissions
  • Participates in the development of Centre codes of conduct, policies and procedures
  • Participates in the development and implementation of plans and procedures to ensure the safety and security of the staff, patrons and facility, in conjunction with the Director and Security Coordinator

Minimum Position Requirements

  • Bachelor degree in the social sciences, recreation, planning or policy development, adult education or a related field.
  • A minimum of five years’ experience in the social services or recreation field, in progressively senior positions with at least two years’ at a management level
  • Five years’ management experience is preferred
  • Experience managing in a unionized setting is considered an asset

Other requirements

  • A current and valid Class 5 BC Driver’s License or higher and a Satisfactory driving record
  • A clear employment check is a requirement of the position

Knowledge, Skills and Abilities:
This position requires extensive knowledge of:

  • Issues and impacts of poverty, isolation, trauma, addiction, and/or colonialism on community members, preferably within the Downtown Eastside
  • Factors Attitudes, problems, interests and needs of the patrons who face multiple barriers including poverty, mental and physical disabilities, and/or drug or alcohol dependencies and who may be marginally housed or homeless
  • Community development within and programming for disadvantaged and multicultural communities within a social service and/or recreation setting
  • Volunteer programming, preferably for a disadvantaged and multicultural community
  • Service procedures and requirements for social, cultural, educational, recreational programs
  • Leadership approaches to supervision and performance management and corrective discipline and grievance processes
  • Non-profit and charitable organization operations and legislation, including financial management processes
  • Occupational health and safety, violence prevention and de-escalation techniques and best practices

The position requires the following skills and abilities:

  • Demonstrated ability to plan, assign work, evaluate progress and organize training of staff working with marginalized patrons
  • Demonstrated ability to work with an unionized environment
  • Demonstrated ability to promote, oversee and coordinate programming.
  • Demonstrated ability to establish and maintain effective working relationships with a variety of internal and external contacts. 
  • Demonstrated ability to prepare reports, proposals and monitor program expenditures.
  • Demonstrated ability to actively listen, reflect and reframe concerns or ideas and to work with people compassionately and tactfully
  • Demonstrated collaboration skills to promote a positive environment and good morale
  • Excellent leadership and team-building skills and the flexibility to adapt to a rapidly and challenging environment 

Business Unit/Department: Arts, Culture and Community Services  
Affiliation: Exempt
Employment Type: Temporary Full Time  
Position Start Date: October 2020 
Position End Date: January 2021

Application Close: September 27, 2020
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  
Apply here

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