Library Service Assistant (Vancouver, British Columbia (BC), Canada, V6A 4K6)

Requisition ID: 31765 

Location: Circulation (Central Library), West Point Grey Branch

Company

The Vancouver Public Library (VPL) is the third largest public library system in Canada, with 800 staff members offering services at 21 branches across the city. VPL values a diverse workforce which represents the vibrant community we so proudly service. Consider joining our committed team of staff and being part of an innovative, inclusive, and rewarding workplace.

 

NOTE: This is one job posting with multiple positions; therefore, please submit one application only. In your cover letter, please refer to which schedule(s) you’re interested in.

Job Summary: Reporting to a Circulation Supervisor or Branch Supervisor, the incumbent is responsible for sorting and shelving a variety of materials, maintaining order and neatness of public areas and basic preparation of books and materials. Assists in the processing, sorting of materials and with circulation desk duties. Meets established Library strategic objectives and service standards. Demonstrates and models conduct that adheres to the library’s policies and procedures in accordance with the Library’s vision, mission and values. The incumbent works in Circulation at Central and works collaboratively within their team and system-wide to ensure service priorities are met.

Job Requirements:

Education:

  • Completion of Grade 12
     

Experience:

  • Experience in a customer service environment; some experience in a library setting is an asset.

 

Knowledge, Skills & Abilities:

  • Good customer service skills
  • Good working knowledge of business English, spelling, punctuation and arithmetic.
  • Good oral and written communication skills.
  • Ability to plan, organize and carry out assigned duties and responsibilities.
  • Ability to perform routine tasks with a high degree of physical stamina and accuracy.
  • Ability to establish and maintain good working relationships with team members.
  • Working knowledge of the objectives, organization, procedures, services and resources of the library sufficient to refer patrons appropriately.

Affiliation: CUPE 391
Employment Type: Posted Part Time
Salary: $20.84 to $24.36 per hour

Schedules:

Schedule one: CIRC

Monday: 4:30 – 8:30pm

Tuesday: 4:30 – 8:30pm

Wednesday: 12:30 – 4:30pm

Thursday: 12:30 – 4:30pm

Friday: 1:00 – 5:00pm

Schedule two: WPG

Wednesday: 2:00 – 6:00pm

Thursday: 9:00 – 1:00pm

Friday: 2:00 – 6:00pm

Saturday: 9:00 – 1:00pm

Sunday: 12:40-4:40pm

Note: Work schedules may change with reasonable notice.

Closing date: Monday, August 9, 2021 at 11:59pm

We thank all applicants for their interest. The applicant must be prepared to work at any location in the system.  A Police Record Check is a condition of employment.  Please refer to our policy for further information.  Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.  Vancouver Public Library is committed to Employment Equity and encourages applications from women, persons with disabilities, visible minorities, Indigenous Peoples, people of all sexual orientations and genders, and others who may contribute to further diversifying the Library.

VPL Safety Protocols for Interviews:

In order to ensure the safety and well-being of staff during the pandemic we are offering the option of in-person or virtual interviews. Virtual interviews will be conducted over Zoom. Zoom interviews may be conducted from home or from the Central Library where a computer with video camera will be available.

For staff who prefer in-person interviews, we have the following safe Interviewing during the Pandemic protocols:

  • Only come to your interview if you are feeling well – if you are feeling unwell contact HR to reschedule
  • Interviews will be scheduled in a staggered manner to minimize contact between candidates
  • Candidates should arrive only 5 minutes before their scheduled interview time to minimize time spent in waiting areas
  • Candidates and each interviewer will maintain at least two meters (six feet) of physical distance between each other
  • Only Interview rooms that can accommodate this physical distancing will be used
  • Candidates and interviewers may choose to wear a face mask as a protective measure
  • Antibacterial gel will be provided to candidates as soon as they enter the HR area
  • We will no longer be shaking hands at the introduction and conclusion of the interview
  • Where to sit will be clearly indicated and where possible chairs with hard surfaces and without arm rests will be used
  • Sanitized pens/pencils will be provided and returned to HR to sanitize – you are welcome to bring your own pen or pencil
  • Instead of the usual pad of paper being provided to the candidate, a single sheet of paper will be provided
  • Candidates are asked to bring only what they need to the interview including water (as a glass of water will no longer be offered)
  • High-touch areas (e.g. the hard surfaces of the chair and table) will be wiped down after each interview with disinfecting wipes

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