Library Public Service Associate I (Vancouver, British Columbia (BC), Canada)

Company: Vancouver Public Library
Worksite: Various

Company

The Vancouver Public Library (VPL) is the third largest public library system in Canada, with 800 staff members offering services at 21 branches across the city. VPL values a diverse workforce which represents the vibrant community we so proudly service. Consider joining our committed team of staff and being part of an innovative, inclusive, and rewarding workplace.

NOTE: This is one job posting with multiple positions; therefore, please submit one application only. In your cover letter, please refer to which schedule(s) you’re interested in.

Job Summary: Working collaboratively within their team and system-wide, the incumbent creates a welcoming, patron centered experience through the delivery of responsive circulation and basic information service.  Supports library programming. Understands and supports community-led approaches.  Represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.

Job Requirements:

Education:

  • Completion of Grade 12 supplemented by relevant courses and/or experience.
     

Experience:

  • Experience in a customer service environment. Related experience in the provision of library services preferred. 
     

Knowledge, Skills & Abilities:

  • Knowledge of library methods, procedures and tools applicable to the work.
  • Working knowledge of the objectives, organization, procedures, services and resources of the Library.
  • Excellent oral and written communication skills.
  • Ability to plan, organize and carry out assigned duties and responsibilities.
  • Excellent customer service skills.

Affiliation: CUPE 391
Employment Type: Regular Full Time and Posted Part Time
Salary: $22.48 to $26.36 per hour

Schedule:

Note: Schedule may vary during limited service operation

Schedule 1: Renfrew Branch (RFT)

Week 1: Mon 8:30 – 5:00pm, Tues 8:30 – 5:00pm, Wed 8:30 – 5:00pm, Thu 11:40 – 8:10pm, Fri EDO, Sat Off, Sun Off

Week 2: Mon 8:30 – 5:00pm, Tues 8:30 – 5:00pm, Wed 8:30 – 5:00pm, Thu 11:40 – 8:10pm, Fri 9:40 – 6:10pm, Sat Off, Sun Off

Week 3: Mon 8:30 – 5:00pm, Tues 8:30 – 5:00pm, Wed 8:30 – 5:00pm, Thu 11:40 – 8:10pm, Fri Off, Sat 8:30 – 5:00pm, Sun Off

Week 4: Mon 8:30 – 5:00pm, Tues 8:30 – 5:00pm, Wed 8:30 – 5:00pm, Thu 11:40 – 8:10pm, Fri 9:40 – 6:10pm, Sat Off, Sun Off

Schedule 2: Renfrew Branch (RFT)

Work Schedule is on a 4 week rotation:

Week 1: Mon 9:40 to 6:10pm, Tues 11:40 to 8:10pm, Wed 8:30 to 5:00pm, Thu 8:30 to 5:00pm, Fri 8:30 to 5:00pm, Sat OFF, Sun OFF

Week 2: Mon 9:40 to 6:10pm, Tues 11:40 to 8:10pm, Wed 8:30 to 5:00pm, Thu 8:30 to 5:00pm Fri OFF, Sat 8:30 to 5:00pm, Sun OFF

Week 3: Mon 9:40 to 6:10pm, Tues 11:40 to 8:10pm, Wed 8:30 to 5:00pm, Thu 8:30 to 5:00pm, Fri 8:30 to 5:00, Sat OFF, Sun OFF

Week 4: Mon 9:40 to 6:10pm, Tues 11:40 to 8:10pm, Wed 8:30 to 5:00pm, Thu 8:30 to 5:00pm, Fri EDO, Sat OFF, Sun OFF
 

Schedule 3: Fraserview Branch (RFT)

Week 1: Tues 11:40-8:10pm, Wed 9:40-6:10pm, Thu 9:40-6:10pm, Fri 9:40-6:10pm, Sat 9:40-6:10pm

Week 2: Tues 11:40-8:10pm, Wed 9:40-6:10pm, Thu 9:40-6:10pm, Fri 9:40-6:10pm, Sat 9:40-6:10pm

Week 3: Tues 11:40-8:10pm, Wed 9:40-6:10pm, Thu 9:40-6:10pm, Fri 9:40-6:10pm, Sat EDO

Week 4: Tues 11:40-8:10pm, Wed 9:40-6:10pm, Thu 9:40-6:10pm, Fri 9:40-6:10pm, Sat 9:40-6:10pm

Schedule 4: Marpole Branch (RFT)

Week 1: Tues 8:30-5:00pm, Wed 11:40-8:10pm, Thu 9:40-6:10pm, Fri 8:30-5:00pm, Sat 8:30-5:00pm

Week 2: Tues 9:40-6:10pm, Wed 8:30-5:00pm, Thu 8:30-5:00pm, Fri 9:40-6:10pm, Sat EDO

Week 3: Tues 8:30-5:00pm, Wed 11:40-8:10pm, Thu 9:40-6:10pm, Fri 8:30-5:00pm, Sat 8:30-5:00pm

Week 4: Tues 9:40-6:10pm, Wed 8:30-5:00pm, Thu 8:30-5:00pm, Fri 9:40-6:10pm, Sat 8:30-5:00pm

Schedule 5: Mount Pleasant Branch (RFT)

Week 1: Tues 9:40-6:10pm, Wed 9:40-6:10pm, Thu 8:30-5:00pm, Fri 9:40-6:10pm, Sat 8:40-5:10pm

Week 2: Tues 9:40-6:10pm, Wed 9:40-6:10pm, Thu 8:30-5:00pm, Fri 9:40-6:10pm, Sat EDO

Week 3: Tues 9:40-6:10pm, Wed 9:40-6:10pm, Thu 8:30-5:00pm, Fri – 9:40-6:10pm, Sat 8:40-5:10pm

Week 4: Tues 9:40-6:10pm, Wed 9:40-6:10pm, Thu 8:30-5:00pm, Fri 9:40-6:10pm, Sat 8:40-5:10pm
 

Schedule 6: West Point Grey Branch (21.5 hrs. PPT)

Tue: 10:40 – 7:10pm (7.5 hrs)           

Wed: 10:00 – 6:00pm (7 hrs) 

Sat: 10:10 – 6:10pm (7 hrs)

Note: Work schedules may change with reasonable notice.

Closing date: Friday, February 22, 2021 at 11:59pm

We thank all applicants for their interest. The applicant must be prepared to work at any location in the system.  A Police Record Check is a condition of employment.  Please refer to our policy for further information.  Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.  Vancouver Public Library is committed to Employment Equity and encourages applications from women, persons with disabilities, visible minorities, Indigenous Peoples, people of all sexual orientations and genders, and others who may contribute to further diversifying the Library.

VPL Safety Protocols for Interviews

In order to ensure the safety and well-being of staff during the pandemic we are offering the option of in-person or virtual interviews. Virtual interviews will be conducted over Zoom. Zoom interviews may be conducted from home or from the Central Library where a computer with video camera will be available.

For staff who prefer in-person interviews, we have the following safe Interviewing during the Pandemic protocols:

  • Only come to your interview if you are feeling well – if you are feeling unwell contact HR to reschedule
  • Expect to be asked the following questions when you are contacted for an interview and on the day of your interview:
    • Have you travelled outside of Canada or had close contact with anyone that has travelled outside Canada in the past 14 days?
    • Do you have a fever, sore throat, or difficulty breathing?
    • Have you had close contact with anyone with a respiratory illness or a confirmed or probable case of COVID 19?
  • Interviews will be scheduled in a staggered manner to minimize contact between candidates
  • Candidates should arrive only 5 minutes before their scheduled interview time to minimize time spent in waiting areas
  • Candidates and each interviewer will maintain at least two meters (six feet) of physical distance between each other
  • Only Interview rooms that can accommodate this physical distancing will be used
  • Candidates and Interviewers may choose to wear face masks as a protective measure
  • Antibacterial gel will be provided to candidates as soon as they enter the HR area
  • We will no longer be shaking hands at the introduction and conclusion of the interview
  • Where to sit will be clearly indicated and where possible chairs with hard surfaces and without arm rests will be used
  • Sanitized pens/pencils will be provided and returned to HR to sanitize – you are welcome to bring your own pen or pencil
  • Candidates are asked to bring only what they need to the interview including water (as a glass of water will no longer be offered)
  • High-touch areas (e.g. the hard surfaces of the chair and table) will be wiped down after each interview with disinfecting wipes

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