Information Officer – City of Burnaby (Burnaby, BC)

Information Officer

Competition No.: 2020-213
Duration: Temporary Full Time
Salary: $4,657 –4,843 – 5,045 – 5,255 – 5,472/month (Pay Grade 17)
Last Updated: 1/4/21 8:57 AM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.  With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team.  People like you!

This is specialized and moderately complex clerical work involving the review and processing of documents and the provision of information and services to the public and other police and law enforcement agencies. An incumbent receives, prioritizes, and assesses reported offenses and other matters over the phone or at the counter; determines the type of offense and the type of investigation required; receives and assesses a variety of complaints, inquiries and exhibits from the public such as thefts from vehicles and willful damage to vehicles; nuisance, harassment or threats; prepares police files as necessary; takes possession of property and exhibits; examines items for identification or serial numbers; records impressions or concerns with respect to the complaint; determines whether an investigation is required; creates identification bulletins and prepares and processes still imagery from various devices and media; establishes police files for new parolees; maintains records of parolees reporting to the Detachment and provides information to the detachment liaison; conducts assessments and research and independently carries out special assignments and projects as required; prepares, maintains and distributes correspondence and records. Performs related work as required.

Qualifications include completion of the twelfth grade supplemented by some related law enforcement experience or an equivalent combination of education, training and experience. Considerable knowledge of federal and provincial statutes, acts and regulations and of municipal bylaws and RCMP divisional policies, procedures and regulations; of the policies, procedures, rules and regulations applicable to the work performed; of modern office methods and procedures, record keeping and computer operation as it relates to the work. Ability to make decisions about file reception and conclusion and to determine when a file needs to be escalated to a police officer; to established priorities, schedule workload to meet deadlines and handle and coordinate a variety of ongoing issues; to recover, review, convert and extract images from a variety of digital sources; to prepare reports and maintain complex records. Skill in the operation of computer systems, digital media equipment and software applications related to work, such as PRIME and JUSTIN. Driver’s Licence for the Province of British Columbia is required.

Temporary Full Time until December 31, 2021.

Please apply online by Wednesday, January 13, 2021.

Successful applicants must obtain and maintain an RCMP Enhanced Security Clearance.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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