Inbound Customer Service Representative

Description

Are you a customer service representative looking for a new opportunity within the insurance space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team in our office in a very central, Downtown Vancouver location. This role is a full time temporary to permanent position with an ASAP start date. The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Other duties include but are not limited to:– Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO’s and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience – Handle any and all escalations – Administrative duties as requiredPlease note this is a full time position, Mon-Fri with office hours (9-5)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Sophie,AdrianaPhone Number:604.408.2772Fax Number:604.408.2792ADVANTAGES- Work with a company with an excellent culture – Learn about the insurance industry from Day 1- Newly refurbished, modern office space- Transit accessible in Downtown Vancouver- Great office hours- Full time role- ASAP start date- Working as part of a super friendly and cohesive team- $18.66/hourly (plus 4% vacation pay on top so $19.40 all included)RESPONSIBILITIES- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO’s and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience – Handle any and all escalations – Administrative duties as requiredQUALIFICATIONS- A minimum of 2 years in a customer service orientated role in an office setting- Call center / contact center work experience is a must (1-2 years minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Well organized and motivated- Can work well as part of a small team in VancouverSUMMARYThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email. Please note this is a full time position, Mon-Fri with office hours (9-5)If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Sophie,Adriana
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