Housing Relocation Officer II (Vancouver, British Columbia (BC), Canada, V6A 4K6)

Requisition ID: 29420 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function

This is a supervisory position with responsibility for planning, coordinating and administering a Homelessness Outreach Program that provides housing, income, and referral services to individuals and families experiencing and at risk of homelessness, including those struggling with mental health and substance use. Reporting to the Homelessness Services Social Planner 2, this position:


  • evaluates and reports on Homeless Outreach Program outputs and outcomes;
  • performs complex administrative duties;
  • provides leadership to a team of Housing Relocation Officers I;
  • supports and supervises the Warming Centre program, in conjunction with Homeless Services Social Planner I;
  • assists in developing relationships with community agencies and provincial government ministries; and
  • oversees the development of community programs delivered by Housing and Outreach Workers.


Work is reviewed for quality of services provided and achievement of desired objectives.


  • The position reports to the Social Planner 2, Homelessness Services directly, and under the direction of the Director of Homelessness Services; and responds to senior management & City Council directives related to housing & homelessness
  • Creates and maintains relationships with staff of various internal City departments, the Ministry of Social Development and Poverty Reduction, BC Housing, Vancouver Coastal Health, Canada Revenue Agency, Service Canada, in addition to liaising and external Non-Profit agency contacts and housing service providers.


Specific Duties & Responsibilities



  • Oversees day-to-day operations of the Homelessness Services Outreach Team.
  • Assigns, schedules and supervises the day to day work of staff involved in the delivery of housing services including but not limited to shelter, housing, income and support services, and housing relocation services to individuals and families experiencing and at risk of homelessness, including those struggling with mental health and substance use.
  • Provides support to Housing Relocation Officers I and Outreach Workers and may become involved in complex or escalated situations.
  • Schedules, assigns tasks and duties and oversees the optimal use of work time.
  • Schedules staff in the event of emergent situations as required such as fires and other emergency building closures where housing support is required for displaced tenants.
  • Assists in the ongoing development of safety procedures and training of staff to work within the complex work environment.
  • Participates in employee work planning, provides feedback, coaches staff and ensures procedures are followed.
  • Provides employees with information and guidance related to issues and policies which impact Housing Relocation Officer I’s and Outreach Program workers including Freedom of Information and Protection of Privacy, Respectful Workplace and Code of Conduct Policies.
  • Coordinates the day-to-day operations of the seasonal winter Warming Centre program, liaising with site operators, scheduling and supervising warming centre staff.

Administrative & Financial:

  • Monitors expenditures and creates spending guidelines as necessary with the advice of the Social Planner 2 and Director.
  • Assists with the creation and delivery of appropriate rent supplements as necessary.
  • Oversees the storage of the Identity Bank of client records monitoring for adherence to privacy legislation.
  • Assists & leads on in Provincially-mandated data system and case management tool, as outlined in the Evaluation of statistical and demographic reports
  • Prepares related reports for related program outcomes.
  • Evaluates and reports on Program metrics, to the Director of Homelessness Services, for and to contract partners.

Client Services:

  • Provides front-line client services as per the role of the Housing Relocation Officer, as outlined in the Position Description.

Planning and Development of Programs

  • Develops and plans community programs of an educational, cultural, social and recreational nature provided by Homelessness Services Outreach Program.
  • Leads the operations related to research carried out by the Homelessness Services, Affordable Housing Programs and Social Policy teams as they are requested and with the available resources.
  • Oversees the work of street peers/clients/volunteers in special projects, where leadership and direction is vital to drawing attention to areas of need, such as, Homeless Connect Events, Community Kitchens, DTES surveys, and other City functions.
  • Assigns and assures work by staff is carried out correctly, and reports on results.

Evaluation of statistical and demographic reports

  • Responsible for preparing the data for reporting to third party funders of the Homelessness Services Outreach Program
  • Maintenance of the statistics within a complex third party database (HIFIS), training auxiliary and other staff on the use of and changes to this developing tool. Position is also responsible for suggesting improvements to the funder for this province-wide application.
  • Prepares and maintains various files, records and statistics related to the work. These working databases are the basis for the monthly statistics reported to BC Housing and the COV as well as vital to the effective services performed for homeless clients.
  • Collects and prepares payroll information for auxiliary City employees as well as for the Peer employee program to ensure accurate reporting.


Liaison with Outside Organizations

  • Liaises with various community and public agencies providing relocation services or housing; obtains and exchanges information.
  • Responds to inquiries from the general population, and arranges educational meetings or tours for wide variety of groups from school groups to visiting field experts in the field of harm reduction.
  • Performs related work as required.



Education and Experience:

  • Diploma in the field of community service or social science, including or supplemented by some training in substance use, physical and mental illness, conflict resolution and violence prevention, overdose prevention, and an understanding of the needs of marginalized populations and system and colonial barriers to inclusion, or an equivalent combination of training and experience. A postsecondary graduation in the field of community service, social science, recreation, or adult education, is an asset. 
  • Experience in a supervisory capacity is needed.


Knowledge, Skills and Abilities:

  • Considerable knowledge of market and non-market rental housing resources and programs as it pertains to low-income clients.
  • Considerable knowledge of the counseling, social and medical service requirements of persons experiencing housing displacement and homelessness.
  • Considerable knowledge of the social, medical, financial and community resources available to clients.
  • Considerable knowledge of system and colonial barriers for marginalized populations
  • Ability to effectively supervise a group of staff.
  • Considerable knowledge of the rules, regulations, procedures and policies governing the work.
  • Working knowledge of municipal and provincial legislation affecting tenants.
  • Ability to recognize mental, physical and neurological disabilities in clients, as well as financial and social problems and support supervisees to address issues which may complicate tenancy.
  • Ability to advise, assist and work persuasively with clients of the homelessness outreach team.
  • Ability to establish and maintain effective working relationships with outside agencies, public and community resource organizations, landlords, members of the public, other government officials and civic staff.
  • Ability to advocate for clients.
  • Ability to communicate effectively orally and in writing.
  • Ability to work with minimal supervision.
  • Ability to prepare and maintain records and files related to the work.
  • Ability to respond to emergencies after regular work hours
  • Safety Oriented First Aid and CPR Certificate is required.
  • Valid and current Driver’s License for the Province of British Columbia is required.
  • A Police Record Check is a requirement of this position.  A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: July, 2021 

Salary Information: Pay Grade GR-023: $34.98 to $41.29 per hour

Application Close: May 23, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.

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