French Bilingual Inbound Customer Service Representative

Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? If so, then we may have the role for you. We are currently looking for a French bilingual customer service representative (call center representative) to join our team working from home for a contract role that is 6-12 months with the possibility of extension/ permanent. This role is full time and may extend/ go permanent.

**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**

The main responsibilities of this role is to respond to all client inquiries regarding contracts via inbound phone and inbound email. There will be a high volume of phone calls in this role (approximately 25 per day).

This position is Mon-Fri with office hours (9.00am-5.00pm).

Pay rate: $22.05

If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!

Whilst we appreciate all applications, only qualified candidates will be contacted.

Advantages
– Paid $22.05 plus 4% vacation pay on top (so roughly $22.93 all included)
– Paid weekly, every Friday
– Health benefits available
– Work with a company with an excellent culture
– Learn about the financial industry
– An industry leading company
– Great office hours
– Full time role (35 – 37.5 hours a week!)
– Starting mid May 2021
– Working as part of a super friendly and cohesive team
– 6 month contract role with high possibility of extension to 12 months / permanent offer

**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**

Responsibilities
– Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
– Provide a high level of product knowledge to help resolve any issues or concerns
– Actively responding to inbound calls and inbound emails
– Meet all internal targets / call center KPIs
– Liaise with all other internal departments to help provide an excellent customer experience
– Handle any and all escalations
– 90-95% of interactions will be in English
– Administrative duties as required

Qualifications
– Must have fluent language skills in French AND English (bilingual)
– Must have a customer service or call centre background
– Call center / contact center work experience is a must (1 year minimum)
– Excellent communication skills both written and verbal
– Great computer skills including MS Excel
– Must have internet that connects via an Ethernet cable / Ethernet wire (hard-wired connection)
– Can work well as part of a small team in Vancouver
– Must be able to work from home with an Ethernet connection

Summary
If you are interested in this position please apply directly to this posting or email Sophie with the subject “French Language Call Centre”

Sophie.hickles@randstad.ca

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