French Bilingual Customer Service Representative

Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth in Downtown Vancouver? *please note that during the pandemic, you will be asked to work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!

We are currently looking for French bilingual customer service representatives to start with us May 25th at our Downtown Vancouver office. *please note that during the pandemic, you will be asked to work from home*

If you:
-have experience in call center, hospitality, retail, customer service AND are French bilingual – we want to hear from you today!!

As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.

Your main duties will be:

– Provide excellent customer service
– Handle all inbound inquiries via phone and email.
– Input customer information both efficiently and accurately
– Take initiative to suggest solutions and additional products & services
– Constantly keep up to date on new products, procedures and policies
– Deliver 100% customer satisfaction
– Communicate effectively with other departments and teams

Our hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pm

The screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.

We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.

Advantages
– Based in Downtown Vancouver (however during the pandemic, you will be required to work from home)
– Work from home equipment provided (laptop/ computer/ headset)
– Excellent opportunity for growth
– Great compensation package (health benefits from day 1!)
– Bonus opportunity based on quality of work
– Work with an industry leader
– Working in an exciting industry
– Permanent, full time role
– Excellent training program
– Progressive & rewarding environment
– Brand new modern office environment
– Great working hours
– May 25th start date

Responsibilities
– Fluently bilingual in French & English is a MUST have
– Excellent communication skills both written and verbal (English & French)
– Ability to work in a fast paced environment
– You are driven and ambitious
– Excellent customer service skills

– Knowledge around finance and mortgages is an asset
– Great attention to detail
– Strong computer skills with the ability to adapt to new technologies
– Work well as part of a team and independently
– Problem solver

Qualifications
– Fluently bilingual in French & English is a must have
– Excellent communication skills both written and verbal (English & French)
– Ability to work in a fast paced environment
– You are driven and ambitious
– Excellent customer service skills
– Knowledge around finance and mortgages is an asset
– Great attention to detail
– Must be able to start on the given start date
– Strong computer skills with the ability to adapt to new technologies
– Work well as part of a team and independently
– Problem solver

The screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.

We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.

Summary
If you are interested in this role, please do not hesitate to apply directly or email “French Bilingual Mortgage Role”:

sophie.hickles@randstad.ca
adriana.ortega@randstad.ca

Thank you!

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