Requisition ID: 24575
Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Engineering Assistant IV (EA IV) is the lead technical staff for Water Conservation & Efficiency (Water Design Branch), performing complex data analysis and reporting at a sub-professional level. The position delivers considerable knowledge and experience in overseeing technical projects; potable water related for this role. The City of Vancouver’s corporate goal to reduce potable water purchases from Metro Vancouver by 2030, a further 15% from 2019 levels, is supported via strong analytical skills and complex metrics interpretation that the EA IV will provide.
The EA IV will gather, synthesize, and interpret large data sets related to all sectors of water users within the City, and coordinates various aspects of water conservation tasks. The position’s work plan will include the high consumption program, supporting GreenOps Plan 2.0 (civic metering/billing and PRV adjustment programs), GIS mapping support, and policy research that support metrics and provide ‘next steps’ for initiatives pertaining to potable water reduction. Administering various aspects of the Waterworks By-law and the Drinking Water Conservation By-law will also be required, as will acting as a Screening Officer II during water restrictions to assess infractions and determine ticket offence outcomes.
In addition to the technical functions of the role, this position is responsible for the consistency and quality of public service and customer interactions related to water conservation programs. This includes frequent collaboration with various stakeholders and departments, along with conflict resolution with customers. As such, the EAIV is to identify resources needed to provide an appropriate level of service as programs evolve.
The position coordinates with water operations and utility billing staff to resolve various issues, monitors work progress and project costs, performs site inspections periodically, and liaises with a wide variety of internal and external contacts
Key Contacts and Reporting Relationships
The position reports to the Manager of Water Conservation & Efficiency, and will provide project metric support to Policy Analysts within Conservation. This position will also supervise the Screening Officer I during water restrictions, making final decisions on ticketing outcomes.
- Maintenance of all data bases, analytical reports, metrics pertaining to water conservation;
- Analysis and interpretation of water consumption data to determine high consumption scenarios;
- Generation of correspondence with high consumption cases and coordination with other teams to advise and implement next steps of notification;
- Acts as a Screening Officer II during annual water restrictions and lead all aspects entailed in that role (customer service; adjudication of tickets; providing direction to Screening Officer I, etc.);
- Working with the public to explain and interpret notification letters (high consumption; leaks; watering infractions) and find a functional resolution that adheres to policy in place;
- Generation of work orders to support Civic metering programs along with providing direction as to where retrofits/installs yield the best return on investment;
- Working with Policy Analysts to determine direction of sector reductions via feasibility modelling and cost/benefit analysis;
- GIS mapping to support recommendations and reporting;
- Performs high-level policy research supplemented by data analysis to support water conservation initiatives over the next 10 years;
- Identifies gaps in metrics and/or research that may limit achieving ‘next steps’ in potable water conservation;
- Provides significant support to the Water Conservation team with technical expertise using ERP systems;
- Prepares and maintains a variety of materials such as records, technical, financial and performance reports, correspondence, and servicing standards and specifications;
- Monitors and manages a varied workload to maintain reporting schedules;
- Collaborates with stakeholders across the organization and within the City to provide excellent customer service and staff support; and
- Other duties/responsibilities as assigned.
Education and Experience:
- Graduation from an Institute of Technology with a focus on advanced engineering (preferably water) technology, including or supplemented by courses in project management, plus considerable related experience preferably in a municipal setting, or university graduation in Civil Engineering or an equivalent combination of training and experience
- 3 years of experience with complex data management/analysis, preferably in an engineering setting is an asset
Knowledge, Skills and Abilities:
- Ability to obtain data using ERP systems (including SAP, Hansen, POSSE, Tempest, Lagan, and ActiveNet).
- Relevant experience analysing data to generate graphical and written reports in an engineering setting.
- Sound knowledge of cost estimating projects, and the ability to forecast budgets.
- Strong analytical skills including the ability to gather, analyze, and synthesize information.
- Extensive experience working with large amounts of data, and the ability to generate metrics from that data efficiently.
- Sound knowledge of water servicing and metering designs, billing cycles and procedures, and water operations practices within the City.
- Sound knowledge of departmental procedures relating to various engineering projects; how they relate to larger Regional water conservation goals.
- Ability to perform complex technical analysis and make engineering computations and estimates with accuracy and attention.
- Ability to generate reports (written, spreadsheets, graphical) and make recommendations for next steps based on your findings.
- Ability to supervise various programs/initiatives/staff, as well as identify and implement business improvements.
- Ability to read and interpret policy related to Water Design/engineering practices, including City by-laws and standards relating to potable water use in the City, and implement programing that supports policy.
- Familiarity with the City’s existing databases, including Hansen, SAP, Tracker, Prism and new Permits and Licensing software, POSSE, to manage water consumption data and high consumption programs
- Ability to create and maintain financial and performance reports.
- Strong interpersonal, written and oral communication skills; ability to communicate successfully in both direct and indirect reporting relationships.
- Ability in establishing effective working relationships with all internal and external contacts, including management of competing interests.
- Excellent customer service skills and the ability to deal tactfully and effectively with the public and staff.
- Able to work effectively on multiple tasks/projects simultaneously with minimal supervision and under tight timelines.
Business Unit/Department: Engineering Services (1300)
Affiliation: CUPE 15 Non Pks
Employment Type: Regular Full Time
Position Start Date: March, 2021
Salary Information: Pay Grade GR-025: $37.97 to $44.83 per hour
Application Close: February 28, 2021
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.
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