Customer Service Representative – Work from home

Do you love customer service and resolving questions? Do you have solid typing and computer skills? Are you looking for a short term role where you can work from the safety of your own home?

We are hiring for customer service specialists to provide front line support via telephone for future home owners. This role is a call centre position that is work from home.

When: Starting mid April 2021 – July 2021
Where: Working from home in British Columbia
Pay rate: Hourly pay rate is $20.00
Hours: Monday to Friday, between 7.30am to 5.00pm (8 hours a day or less)

• Pay rate of $20/hour
• $85 per month extra to cover internet fees
• Monday to Friday, office hours
• Potential for extension or permanent work
• Work from the comfort of your own home

**Equipment (laptop) will be provided**

If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to sarah.harwood@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.

We look forward to hearing from you!

If you are interested in this position, please do not hesitate to reach out to us by:

– Applying directly to this advert or,
– Emailing: Sophie.hickles@randstad.ca with the subject “Inbound Customer Service Representative – Work from home”

Thank you.

Advantages
• Pay rate of $20/hour
• $85 per month extra to cover internet fees
• Monday to Friday, office hours
• Equipment provided (laptop)
• Potential for extension or permanent work
• Work from the comfort of your own home
• Remote role in British Columbia
• Training provided via Zoom
• Excellent call centre experience
• 10 week assignment makes you eligible to apply for permanent position with company as and when these arise

Responsibilities
• Providing contact centre services for requests received over the phone (inbound calls)
• Keeping accurate records of customer interactions and transactions, recording details of inquiries and comments, as well as taking ownership of action points
• Communication with internal departments
• Providing professional and excellent customer service at all times
• Working remotely for a large team

Qualifications
Qualifications:
• Must have private workspace
• Must have internet connected via Ethernet cable (no wifi)
• 1+ year customer service experience
• Call centre experience is required for this role
• Typing speed of 40 WPM +
• Excellent English language and professional communication skills, both verbal and written
• Understanding of principles of privacy and security of personal information

Summary
If you are interested in this position, please do not hesitate to reach out to us by:

– Applying directly to this advert or,
– Emailing: Sophie.hickles@randstad.ca with the subject “Inbound Customer Service Representative – Work from home”

Thank you.

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