Customer Service Representative – District of North Vancouver (North Vancouver, BC)

Customer Service Representative


If you are civic minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District is inspired by nature, and enriched by people. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action.

An opportunity exists in the Corporate Services Department for an on call (auxiliary) front desk Customer Service Representative to perform public contact, customer service and clerical work. This position is the public’s primary point of contact providing customer service at the front desk, on the phone, and via email, regarding all of the District’s operations, services, programs, events, bylaws and regulations.

You will be responsible for providing customer service in a professional and courteous manner, and will simultaneously use telephone and computer systems to handle inquiries, research answers, enter requests for service, comments or complaints for investigation and for other purposes. In working as part of a team, your ability to deal effectively and courteously with internal and external contacts is paramount, as well as your ability to handle enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy.

The ideal candidate will have experience: working in a call centre or multi-line reception environment, using a variety of computer applications, and an e-mail management system.

The pay range for this unionized position is $25.82 to $30.33 per hour (2020 rates) plus 12% in lieu of benefits. If you are interested in this position, and have a passion to serve people and the community, we would like to hear from you. Please apply on-line with your cover letter and resume at by January 3, 2021 to be considered for this competition.

We thank you for your interest in employment with the District of North Vancouver and advise that only those candidates shortlisted for an interview will be contacted.

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