Customer Service Assistant – City of Burnaby (Burnaby, BC)

Customer Service Assistant

Competition No.: 2020-177
Duration: Regular Full Time
Salary: $4,012 – 4,178 – 4,345 – 4,526 – 4,715/month (2019 Rates)
Last Updated: 10/23/20 9:16 AM

Description
The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.  With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team.  People like you!

This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Planning Department. Receives, reviews and processes applications for rezoning, subdivisions, development and other planning approvals. Checks applications for completeness of routine information including pre-screening for obvious non-compliance to regulations and bylaws; calculates fees from schedules; and issues receipts. Receives calls for information relative to interpretation of the Burnaby Zoning Bylaw, zoning and application process; provides information to, or requests action of, other agencies as required. Maintains related records and composes routine correspondence. Enters data into the computerized Energov System; monitors and updates information and generates reports. Performs related work as required.

Completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules and regulations and of account classification and of recording and balancing remittances as applicable to the work. Sound knowledge of record keeping, and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. Ability to deal effectively and courteously with the public, officials and staff in supplying information and in explaining by-laws, regulations and departmental procedures related to the work performed. Ability to work with limited supervision and exercise sound judgement in making decisions in  accordance with applicable policies, rules and regulations. Ability to prepare and maintain a variety of records and generate reports manually or using a computer; and to use common office equipment.

Pilot Recruitment:
This position is posted under the terms of the 2016 Memorandum of Agreement to enable the senior capable applicant to be confirmed in the position, subject to the successful passing of skills tests applicable to the classification and providing that there are no current performance or safety infractions.

Please apply online by November 2, 2020.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Visit us at www.burnaby.ca

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