Crisis Intervention Worker – City of Coquitlam (Coquitlam, BC)

Crisis Intervention Worker


One of BC’s Top Employers, the City of Coquitlam is the sixth largest city in BC, home to more than 150,000 residents. Our municipality continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre.

Coquitlam RCMP Victim Services is a free and confidential service that provides 24/7 police initiated crisis intervention, short term support and referrals to victims of crime and trauma. The Coquitlam Victim Services Unit is looking to hire up to three (3) additional members to their team of caring individuals who have proven skills in crisis intervention and thrives in dynamic, fast paced and demanding environments. The Auxiliary Crisis Intervention Worker (CIW) reports directly to the Victim Services Coordinator.

Crisis Intervention Workers duties include providing on-call overnight (6pm-7am) and weekend (7am-6pm & 6pm-7am) crisis intervention support, information and referrals to victims of crime and trauma. You will be directed by the RCMP to provide support to victims and witnesses at such incidents as: fatal or serious car crashes, sudden deaths, suicides, domestic violence, assaults, sexual assaults, robberies, Next-of-Kin notifications and more. You will be exposed to highly traumatized people and may, from time to time be exposed to the visual effects of graphic violence and death. Depending on the type of call, you may need to navigate through uneven terrain and/or sit and stand for extended periods of time. CIW’s primarily work on-call overnights and on weekends, with a meeting/debriefing scheduled for every second month. Crisis Workers are also used for occasional week day office shifts and statutory holiday coverage.

As the successful candidate, you will minimally have: graduated from grade 12 supplemented by courses in crisis intervention, critical incident stress and conflict resolution, plus related experience, or an equivalent combination of training and experience. It is preferred you have experience in social services or counselling. You will also have excellent interpersonal, communication and organizational skills. The incumbent must be able to work independently with limited supervision and function effectively under conditions of emergency and conflict. Proficiency in a second language is considered an asset.

There is a requirement to possess a valid class 5 BC driver’s license as well as obtaining and maintaining an RCMP Enhanced Security and Vulnerable Sector Clearance. The incumbent must remain within a 20-minute drive proximity to the Coquitlam RCMP detachment while on shift– 2986 Guildford Way, Coquitlam.

The 2020 CUPE hourly rate of pay is $29.12 – $34.27, plus 12% in lieu of benefits.

Please apply online at by 11:55 pm on October 18, 2020.

The City of Coquitlam is an Equal Opportunity Employer.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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