Requisition ID: 30096
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
This is a supervisory position with responsibility for overseeing the planning, development, implementation and coordination of community-oriented educational, cultural, social and recreational programs, needs assessment and referral services, and partnerships at Oppenheimer Park, a satellite program facility of the Carnegie Community Centre. Programs and services are specialized to serve an ethnically and socially diverse community who may be marginalized by poverty, housing insecurity and homelessness, mental illness, substance dependencies, racism and/or colonization.
The Program Coordinator oversees day-to-day site operations at Oppenheimer Park, including and not limited to: overseeing the development of community programs; making program recommendations; recruiting and providing leadership to a team of Community Activity Coordinators and Activity Leaders; scheduling, evaluating and reporting on outputs and outcomes; performing moderately complex administrated duties; and personally leading programs. In addition, the Program Coordinator develops and sustains relationships with various internal and external contacts, including community partners, to achieve program objectives. Work is performed with considerable independence and is reviewed by a supervisor, the Carnegie Community Centre Association Board and the public in terms of attainment of desired results and services rendered.
Key Contacts and Reporting Relationships
The position reports to the Director of Carnegie Community Centre and provides leadership to a team of Community Activity Coordinators and Activity Leaders. The position creates and maintains relationships with public agencies, various internal City of Vancouver departments and external community partners and services providers.
Specific Duties & Responsibilities
- Oversees day-to-day operations of the Oppenheimer Park staff team.
- Plans, assigns, schedules and supervises the day to day work of staff, instructors and/or volunteers involved in the delivery of programs and services, including related training and orientation
- Provides leadership and supervision to Community Activity Coordinators and Activity Leaders and may become involved in complex or escalated situations as needed.
- Schedules, assigns tasks and duties and oversees the optimal use of work time.
- Participates in the hiring and leads the training, directly and through subordinate supervisors, the work of one or more staff in providing services and programs.
- Leads the ongoing development of safety procedures and training of staff to work within the complex Downtown Eastside environment.
- Leads work planning and evaluation for subordinate staff, coaches staff and ensures procedures are followed.
- Establishes and practices appropriate professional boundaries with and between staff, volunteers and the community.
- Establishes a safe, healthy, and positive environment for staff, instructors, volunteers, and community members to engage in the delivery of arts and education programs.
Administrative and Financial:
- Working with the Director, monitors expenditures and ensures programs operate on budget allocation.
- Raises funds, procures grants and seeks alternative sources of funding for programs and services.
- Working with the Director, prepares and maintains operating and administrative reports, records and correspondence.
- Assists in overseeing the collection of, and accounting for, program fees.
- Develops, evaluates and reports on program metrics.
- Collects and prepares payroll information for auxiliary and full-time employees.
Program Management and Community Development:
- Upholds the Centre’s mandate by developing community programs, services and opportunities that foster an environment that values the social, educational, recreational and cultural needs of patrons.
- Supports and participates fully in the Carnegie senior leadership team through demonstrated leadership and action on strategic priorities, initiatives and collaborations.
- Oversees the planning, development, implementation, coordination and evaluation of programs, activities and events in one or more of the following areas: recreation and park programs, education, volunteers, arts, culture, seniors programs and special events.
- Oversees the planning, development, implementation, coordination and evaluation of outreach and referral services, including in the areas of housing, income, identification and health.
- Consults and collaborates with other staff, Centre partners (Capilano University and Vancouver Public Library), Community Centre Association board, community members and agencies to develop programs and services to meet the current and emerging needs of the Centre and its patrons.
- Participates in and furthers community development endeavors; dialogues with community groups, individuals and agencies on ways to build a stronger community.
- Develops peer and volunteer participation in areas of program responsibility in conjunction with volunteer program staff; provides ongoing support and training to peers and volunteers.
- Performs effectively in a stressful and demanding work environment and responds to emergencies responsibly.
- Leads events and activities where lifting, walking and assisting others may be required.
- Develops and/or coordinates the design of inclusive and accessible public promotional materials for print and social media.
- Effectively provides information to patrons, community members and agencies to promote participation in Carnegie programs and services, and refers patrons to community services and resources.
- Oversees development and distribution of monthly e-newsletter to patrons, community members and agencies.
- Monitors and updates social media channels.
- Oversees day-to-day site operations of Oppenheimer Park Field House including ongoing facility and park maintenance needs and requests.
- Ensures the occupational health and safety of staff in the Field House as per the City of Vancouver OH&S Program Manual and BC’s Occupational Health and Safety Regulations.
- Leads the ongoing development of safety plans, safety procedures and training of staff to work within the complex Downtown Eastside environment.
- Manages security incident related responses and liaises with emergency services on security and medical related matters.
- Responds to critical incidents or emergency situations and makes determinations on safety matters and child protection issues.
- Intervenes and assists with patrons experiencing personal crisis; provides support or referral services as required.
- Leads development of policies, rules, regulations and procedures, with senior staff at Carnegie Community Centre.
- Enforces policies, deals regularly and tactfully with groups or individuals who fail to observe policies and ensures enforcement is consistently applied by all subordinate supervisors and staff.
- Performs well in a stressful and demanding work environment and responds to emergencies effectively and responsibly, including administering first aid, and documenting and debriefing incidents with staff.
- Plans, develops and implements an ongoing recruitment strategy for Program staff, instructors, and volunteers.
- Personally leads or instructs patrons in various activities and programs, including special events and out trips.
- Assists patrons experiencing crisis; provides support or referrals as required.
- Performs well in a stressful and demanding work environment and responds to emergencies responsibly, including providing first aid, and documenting and debriefing incidents with staff.
- Leads activities where lifting, walking and assisting others may be required.
- With the Director, leads departmental strategic initiatives in partnership with other City of Vancouver departments, often involving complex and/or politically sensitive issues
- Participates in other City of Vancouver and/or Vancouver Park Board strategic initiatives as identified and relevant to the portfolio
- Other duties/responsibilities as assigned.
Education and Experience
- University degree in a related discipline, supplemented by some training in addictions, physical and mental illness, conflict resolution and violence prevention, with a minimum of two years related experience or an equivalent combination of education, training and experience.
- Minimum of two years supervisory experience is required.
Knowledge, Skills and Abilities:
- Considerable knowledge of the philosophy, methods and objectives of asset based community development.
- Considerable knowledge of multi-cultural, low income, inner city environments and of the interests, issues, and needs of systemically oppressed populations.
- Considerable knowledge of the methods, materials, equipment and practices involved in conducting community-based, low-barrier programs.
- Considerable understanding of the issues and impacts of poverty, isolation, trauma, addiction and/or colonialism.
- Working knowledge of procedures and programming requirements in at least one of the following areas: amateur sports, fitness, arts and crafts, and social and/or cultural programs.
- Ability to lead employees in hiring, training and managing performance in a unionized environment.
- Ability to recruit, train, assign and review the work of instructors, professional contractors, and volunteers.
- Strong administrative and coordination skills, including knowledge of Microsoft Office and Adobe Suite, office administration, report writing and recording metrics
- Ability to work with community-based networks or collaborations, including strong skills convening and facilitating groups, synthesizing ideas, and providing effective and accessible feedback.
- Ability to manage budgets and grants; maintaining statistical and clerical records to track outputs and evaluate outcomes.
- Excellent written and verbal communication skills at all levels of literacy, with demonstrated ability to write reports and produce promotional material.
- Ability to meet transportation needs of the position.
- Ability to communicate fluently in one of: Arabic, Cantonese, French, Hindi, Mandarin, an Indigenous Language, Punjabi, Spanish, Tagalog, Vietnamese or American Sign Language is an asset.
- Knowledge or lived experience of Indigenous culture and practices is considered an asset.
- Lived experience as a racialized person is considered an asset.
- Lived experience as a LGBTQ2S+, gender non-conforming and/or non-binary person is considered an asset.
- Standard First Aid and CPR-C certification is a requirement of this position.
- A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.
Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Regular Full Time
Position Start Date: August, 2021
Salary Information: Pay Grade GR-020: $30.98 to $36.45 per hour
Application Close: July 9, 2021
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.
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