Communications Coordinator II – Transit Projects (Vancouver, British Columbia (BC), Canada)

Requisition ID: 28474 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function 
As a member of the Civic Engagement and Communications team, the Communications Coordinator II – Transit Projects works on a variety of strategic communications projects as assigned by the Communications Manager Engineering and in conjunction with the Deputy General Manager, Engineering Services.

The Communications Coordinator II – Transit Projects, defines and guides the communications approach for major transit-related planning and construction initiatives at the City of Vancouver in partnership with Translink and the Province. The projects include Broadway Subway and its extension to UBC, bus reliability programs, and the renewal of Burrard Street’s Skytrain station. This position is responsible for developing and leading a variety of strategic communications plans and campaigns in support of these projects’ objectives. The position works collaboratively with staff in the City’s Civic Engagement and Communications division and with members of the various project teams.

This position manages critical issues related to these key transit infrastructure projects that are highly visible, time-sensitive, and carry a high degree of exposure for the City of Vancouver’s operations and reputation.

The position has a strong strategic and community relations focus including: developing communications strategies that support successful business outcomes; creating, or supervising the creation of various communications tools to inform the public about key initiatives, their expected impacts and the opportunities for public involvement and engagement.

This role liaises with the media on issues and questions and prepares spokespeople to ensure the information provided is accurate and accessible to the public. The position develops, and/or supervises the development of, a wide range of written materials, including social media and informational campaigns, news releases, backgrounders, and presentations, and liaises with other government agencies and stakeholders as required.

Key Contacts and Reporting Relationships

The position works as an integral part of the Engineering Services Communications Team, under the supervision of a Communications Manager, and with additional Communication Coordinators to provide communications advice and services to staff in the City’s Rapid Transit Office and to senior leadership in the Transportation Division.

Specific Duties & Responsibilities

  • Provides strategic communications advice to client areas across Transportation, including senior staff in Transportation Planning and Transportation Design branches.
  • Develops, coordinates, and, upon approval, implement communications plans and informational campaigns.
  • Monitors and evaluates the effectiveness of communication and social campaigns and activities in terms of meeting program objectives.
  • May oversee the work of Communications Coordinators in the Engineering Communications team assigned to transportation files, as well as consultants.
  • Researches, writes, produces and executes a wide variety of communications tactics for web, social media, advertising, video and print.
  • Writes project-specific content and oversee production of communication materials.
  • Assists in arranging news conferences and other special events.
  • Prepares reports, presentations, correspondence and other materials related to the work.
  • Monitors project budgets.
  • Other duties/responsibilities as assigned.


Education and Experience:

Degree in Communications, Public Relations, Journalism or a related discipline and least five to seven years’ experience leading complex communications projects and campaigns, preferably in a government or public sector setting. Must have considerable experience implementing communications plans on high-profile, complex and/or controversial topics; experience in managing issues related to initiatives

 Knowledge, Skills and Abilities:

  • Thorough knowledge of the principles, practices and techniques relating to professional communications.
  • Considerable knowledge of public-facing campaigns focused on behavior change.
  • Considerable knowledge of working with and communicating to diverse community groups.
  • Considerable knowledge of working on projects that intersect with other government bodies and stakeholders.
  • Working knowledge of local government and how it operates
  • Superior level of English language communication skills, both written and oral.
  • Ability to writing and editing for web, print, social media, video and advertising.
  • Ability to use web content management systems to deliver on communication goals.
  • Ability to develop key messaging and media relations strategies.
  • Ability to establish and maintain effective liaison and working relationships with a variety of internal and external contacts.
  • Ability to develop and implement concepts and themes and to research, write, produce and disseminate a variety of communications materials.
  • Ability to identify risk to the organization in potentially contentious issues and escalate them to a superior.
  • Ability to work on several projects simultaneously and manage competing priorities.
  • Ability to develop reports, presentations, correspondence and other related materials.
  • Ability to oversee the work of staff (graphic designer, videographer) and consultants engaged in communication work
  • Project management training/experience is an asset.

Business Unit/Department: Office of the City Manager (1010) 

Affiliation: CUPE 15

Employment Type: Regular Full Time 

Position Start Date: June, 2021

Salary Information: Pay Grade GR-27: $41.29 to $48.78 per hour

Application Close: April 16, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process.  If you would like to be considered for this exciting and impactful career opportunity, please apply through our careers site.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

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