Clerk III (Licence Office) – REPOST (Vancouver, British Columbia (BC), Canada)

Requisition ID: 28293 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
This position is responsible to perform a front counter role; answer phone calls, process business licence applications and a variety of complex clerical duties including the handling of information that is sensitive in nature.

Specific Duties and Responsibilities
Many of the duties associated with this position include:

  • Handling customers in person, on the phone or via email
  • Making decisions on licence categories and approvals required and setting licence conditions when necessary
  • Working independently with little supervision and as a team player; reviewing applications and ensuring all requirements are met in accordance with City By laws, policies and procedures prior to issuance of a licence
  • Accessing and researching information on department systems and the internet is an integral part of the position.
  • Process payments and balance their session at the end of the day
  • Assist the renewal team with responding to enquiries and administering bike courier tests
  • Providing information and referrals related to licensing to potential licensees verbally or in writing.

Education and Experience:

  • Completion of Grade 12, preferably supplemented by further education in business or accounting courses, cashier and clerical experience, or an equivalent combination or training and experience
  • Considerable experience in providing a range of customer service functions

Knowledge, Skills and Abilities:

  • Must have a good working knowledge of MS Office applications.
  • Must have an ability to handle a large volume of work in a noisy, high stress environment with frequent interruptions and minimal direction
  • Proven ability to make sound judgement in applying policies and procedures
  • Ability to problem solve and perform duties in accordance with prescribed policies and procedures
  • The ability to work independently and also in a team environment
  • The ability to plan and organize workload in an efficient manner
  • Working knowledge of Licences and Inspections terminology and procedures, including familiarity with the Licence, Animal Control, Zoning & Development and Vehicle for Hire By laws is required
  • Must possess excellent verbal and written communication skills, demonstrated ability to deal tactfully with discretion with the public and staff members from other City Departments
  • Cash handling experience is a requirement
  • Strong internet navigation skills are an asset
  • Preference will be given to those candidates that have a working knowledge of AMANDA, POSSE, and DOMINO applications and zoning regulations
  • The incumbent should have considerable experience working with databases

Business Unit/Department: Development Services, Building & Licencing (1250) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: May, 2021

Position End Date: December 31, 2021

Number of Vacancies: 2

Salary Information: Pay Grade GR-017: $27.45 to $32.25 per hour

Application Close: May 2, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. 

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

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