Clerk III (After-Hours Public Works Dispatcher) – Auxiliary/Casual
Requisition ID: 21514
The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
This After-Hours Public Works Dispatcher performs a large variety of moderately complex clerical work including: public works call handling duties; dispatching of crews and equipment; responding to regular and after-hours public works emergency calls; access control, directing visitors to their destinations; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry.
The After-Hours Public Works Dispatcher performs their duties with relatively little supervision, and is required to make independent decisions based on knowledge of departmental and City policies and procedures.
Specific Duties and Responsibilities
This After-Hours Public Works Dispatcher will be responsible for:
- Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.
- Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
- Maintaining and updating computer and manual record systems.
- Answering the phone and dispatching crews.
- Performing administrative data entry for engineering operation departments.
- Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.
- Dealing extensively with staff and the public.
- Word processing, spreadsheet and database duties as required.
- Creating and maintaining office files.
- Performing other related work as required.
Education and Experience:
- Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.
- Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
- Preference will be given to candidates with prior public works dispatch and operator experience.
Police Record Checks
- A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.
Knowledge, Skills and Abilities:
- Considerable knowledge of applications such as MS Word, Access and Excel are required.
- Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred.
- Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.
- Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
- Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
- Ability to remain motivated working alone.
- Good attendance is of operational importance.
Candidates must be available to work a variety of shifts based on a 24/7 work schedule including statutory holidays. As this is an Auxiliary position with the City of Vancouver, shifts are not guaranteed, and are scheduled when operationally required. Scheduled shift hours are as follows: 7:00am – 3:00pm, 3:00pm – 11:00pm, or 11:00pm – 7:00am. This position will be based out of National Works Yard.
Auxiliary staff are required to provide work-availability schedules clearly indicating the hours/shifts they are available to work, during the following:
High Demand Periods: a minimum of 14 of the 21 shifts each work week, in accordance with the CUPE 15 auxiliary employee terms and conditions regarding working hours.
- Inclement weather season (October – April), and
- All school breaks as defined by the Vancouver School Board.
Low Demand Periods: a minimum of 7 of the 21 shifts each work week, in accordance with the CUPE 15 auxiliary employee terms and conditions regarding working hours.
- April through October, and
- Periods other than those identified as school breaks by the Vancouver School Board.
- 8 of 12 Statutory Holidays observed by the City of Vancouver each calendar year.
On days that an auxiliary dispatcher is not pre-scheduled to work and have indicated that they are available to accept shifts, opportunities for last minute call-out coverage may be available.
Business Unit/Department: Engineering Services
Affiliation: Cupe 15 Non Pks
Employment Type: Auxilliary/Casual
Position Start Date: October 2020
Salary Information: Pay Grade 17: $27.45 to $32.25 per hour
Number of Positions: 2
Application Close: October 2, 2020
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.
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