Change Management Specialist (Vancouver, British Columbia (BC), Canada)

Requisition ID: 22320 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC’s Top Employers, Canada’s Best Diversity Employers, and one of Canada’s Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

This role will be supporting the initial project implementation and operations after transition. The Change Management Specialist is responsible for the development and implementation of change management strategies and plans for Arts, Culture and Community Services (ACCS) grant programs and related initiatives. Through applying a structured change management methodology, the position is responsible for increasing understanding of and commitment to project goals, and to minimize resulting impacts from business, technological, process and organizational changes.


The Change Management Specialist works closely with and provides expert-level strategic and tactical advice to senior-level sponsors (executives, leaders, managers), project managers, subject matter experts all within a unionized environment and other stakeholders as well as citizens and non-profit organizations. The Change Management Specialist functions as the change management lead from project implement through to operations and is accountable for defining and leading all change management activities to ensure impacted stakeholders can adapt to and adopt upcoming changes.


Project Duties/ Responsibilities

  • Develops comprehensive change management strategies and plans for project and for initiatives after transition to operations
  • Identifies organizational, technology and business process impacts (and potential gaps) and designs and recommends transition strategies to minimize those impacts. Potential impacts may include: reassignment of work tasks, new roles/responsibilities and creation/deletion/relocation of positions
  • Analyzes possible work force transition alternatives, summarizes implications and makes recommendations for changes in methods
  • Delivers on change management strategies and plans. This includes:
    • Stakeholder engagement activities, providing support from management to front-line staff
    • Communication activities to ensure staff and citizens are adequately notified of pending changes
    • Manage the development and delivery of training providers to ensure staff can perform work tasks inthe new environment
    • Development and implementation of sustainment activities to provide support post go-live
  • Manages resistance and addresses organizational, roles and responsibilities change issues in a unionized environment while moving project forward and knows when to escalate HR matters to supervisor when appropriate.
  • Develops the communications, change management and sustainment  plans
  • Provides end-user support services
  • Other duties/responsibilities as assigned

Operational Duties/Responsibilities

  • Executes change management strategies and sustainment plans
  • Develops change management plans for new grants related initiatives
  • Liaises with stakeholder groups to ensure preparations are made for any new changes
  • Provide refreshers to change advocates and subject matter experts in supporting their departments
  • Monitors and test new system releases to manage and communicate change impacts to applicants, internal staff
  • Maintain testing and staging data and environments
  • Monitor and manage the effectiveness of communication initiatives, training providers and create strategies to improve adoption
  • Works with stakeholders, business and system analysts to perform system administration tasks like grants program setup, changes to business rules and system configurations
  • Continue to provide end-user support services
  • Other duties/responsibilities as assigned


Minimum Position Requirements


  • Bachelor’s degree in Business Administration, Management, Communications, Social Sciences or related discipline; or equivalent combination of training and work experience in the field of change management
  • Change Management certification (Prosci, Certified Change Management Professional [CCMP] or equivalent) is required
  • Project Management qualification and/or training is preferred



  • Minimum of 5 years’ experience working as a change management practitioner to successfully design, deliver and implement change management components for major projects
  • Minimum of 1 year experience leading training design and delivery effort for a variety of user groups
  • Minimum of 1 year experience managing other project resources to successfully deliver change management components of a major project
  • Experience working at an intermediate to advanced level within the public sector or large complex organization is preferred
  • Extensive experience working with stakeholders across all levels, from senior leaders to front-line staff



  • Change management and organizational design concepts, principles and practices
  • Communication tools, techniques and standards
  • Training design and adult education concepts and principles
  • Grants application, processing and disbursement systems


Skills and Abilities:

  • Excellent verbal and written communications skills and presentation skills
  • Ability to build ongoing networks, change champions and key relationships across different service groups and branches
  • Ability to analyze and anticipate implications of changes on work processes and procedures
  • Ability to learn, analyze and recommend changes to business rules or configurations on application systems
  • Technically inclined to comprehend system workings, configurations and their implications to users
  • Ability to solve complex problems and build relationships

Business Unit/Department: Arts, Culture & Community Service  

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: December 2020 

Position End Date: June 2022 

Application Close: November 6, 2020

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. 

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

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