Change Management Specialist – City of Burnaby (Burnaby, BC)

Change Management Specialist

Competition No.: 2020-150
Duration: Regular Full Time
Salary: $6,815 – 7,098 – 7,402 – 7,725 – 8,052 /month (Pay Grade 28)
Last Updated: 1/4/21 8:57 AM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.  With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team.  People like you!

This is specialized administrative work in developing and implementing business process change management plans and related communications materials in support of major business and technology projects. An incumbent leads the development and implementation of business process change management throughout all phases of projects; works closely with project sponsors, key leaders, department managers and project managers; and may provide direction to others engaged in related project work. Monitors and evaluates user adoption and CM results; conducts pre- and post-implementation assessments of readiness and user adoption; collects and analyses feedback, presents findings and recommendations to leadership teams and implements corrective actions as required; schedules celebrations of success; develops, designs, and delivers activities; identifies and analyses people related issues/risks on an ongoing basis, and proposes mitigation tactics; provides status reports to stakeholder groups; maintains documentation. Performs related work as required.

Qualifications include a degree in a relevant field, courses in Change Management plus considerable related experience, including some experience in project related change management roles, or an equivalent combination of education and experience. Thorough knowledge of the principles, standards, practices, methods, and practices utilized in the definition, development and implementation of Change Management (CM) and communications Plans. Sound knowledge of project management approaches, tools, and phases of the project lifecycle. Ability to apply project management principles and to assist in the leadership of project teams; to identify and analyze impacts of technological change on business processes, staff capabilities and culture, to identify risks and potential points of resistance and to develop and recommend mitigation tactics; to assess support requirements for sponsors, managers and supervisors and to prepare a plan to support same, to coach managers to champion change and to lead presentations, training and/or communications; to monitor, analyze and evaluate user adoption and CM results, to conduct pre and post implementation assessments of readiness and user adoption, to present findings and recommendations and to implement corrective actions; to influence others and move toward a common vision or goal; to establish and maintain effective working relationships with a wide variety of internal and external stakeholders and to provide ongoing advice and assistance; and to communicate effectively orally and in writing. PROSCI Change Management Certification is required.

Please apply online by  January 13, 2021. 

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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