Case Manager II (Vancouver, British Columbia (BC), Canada)

Requisition ID: 23793 


Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function

The City is committed to providing employees with a psychologically and physically safe and positive workplace. We aim to promote our collective commitment towards psychological and physical wellness and every employee going home healthy and safe every day.


Reporting to the Manager, Organizational Health & Safety, the Case Manager II will work with assigned departments / employee groups to oversee complex workers’ compensation and non-occupational disability management cases.  With a customer service focus, the incumbent will ensure complex disabilities are managed in an effective, timely and cost effective manner.  


Specific Duties & Responsibilities

  • Proactively manage complex occupational and non-occupational disabilities, with a focus on mental health
  • Identify errors in WCB law and/or policy.
  • Develop and coordinate complex suitable return to work and stay at work plans.
  • Complete and submit WorkSafeBC Employer Reports of Injury.
  • Manage substance abuse files and duty to accommodate cases in keeping with best practice, collective agreements, human rights legislation, duty to accommodate legislation and the adopted City’s approach.
  • Determine, present and support the City’s position with respect to benefit entitlement.
  • Prepare, represent and/or support the City in the appeal process and/or grievances as required for occupational and non-occupational cases.
  • Work closely with management, unions and employees to ensure appropriate, safe, and timely return to work occurs.
  • Implement complex early intervention strategies for an employee’s quick recovery and return to work.
  • Consider and recommend evidence informed solutions that will achieve a durable return to work outcome based on best practice. Support recommendations with a reasoned cost benefit analysis.
  • Liaise with physicians and other health care professionals.
  • Maintain regular contact with injured/ill employees with a focus on reducing time loss durations.
  • Work with WorkSafe BC to ensure the Board is proactive and complies with legislation.
  • Identify overpayments, WorkSafeBC errors, subrogation and other administrative issues and liaise with providers and various City departments to correct.
  • Other duties/responsibilities as assigned.


Education and Experience:

  • Undergraduate degree or diploma and a minimum 5 years of experience in a similar role, or an equivalent combination of education, training and experience.
  • An allied health degree such as Kinesiology, Exercise Science/Physiology, Psychology, other related field is preferred.
  • Valid BC Class 5 Driver’s Licence.


Knowledge, Skills and Abilities:

  • Demonstrated experience managing disabilities and absenteeism.
  • Proven ability to exercise sound judgement.
  • Ability to listen non-judgementally to information presented.
  • Ability to deal with emotions of people using sensitivity, tact and empathy.
  • Ability to make adverse decisions that may have a negative financial consequence.
  • A good understanding of medical terminology.
  • Knowledge of physical and psychological rehabilitation and concurrent disorders
  • Strong knowledge of current and emerging legal and operational health and safety issues and ability to apply them in the work place.
  • Ability to prepare evidence informed case management plans including return to work plans.
  • An aptitude to provide an outstanding experience for clients.
  • Proven decision making and problem solving skills.
  • Ability to perform functions of the position with minimal supervision.
  • Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
  • Strong diplomacy skills with an ability to be flexible and also give and take direction well. 
  • Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
  • Excellent documentation and time management skills.
  • Strong computer literacy skills.

Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: February, 2021 

Application Close: January 29, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.

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