Call Centre Representative – Richmond

Are you a customer service professional looking for a new challenge? Do you have 2+ years of call centre experience? Have you experience working in retail or are interested in retail customer service? Would you like to work with an industry leader? If your answers are yes, then we may have the perfect opportunity for you. We are currently looking for an inbound customer representative to join our team based out of our Richmond location. You will be responsible for handling all inbound queries from our customers via phone, email, live chat and social media. You will be joining our awesome customer care team so being a team player is a must!!

Your responsibilities for this role will be:-

– Handle all inbound calls, emails, live chat and social media prompts
– Work closely with other internal teams & departments
– Communicate effectively and efficiently
– Escalate tickets when needed
– Provide a world class customer service experience with every interaction
– Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers
– Provide excellent product knowledge
– Order management
– Other duties as assigned

Please note this role requires flexibility and will require some weekend work (however it is mostly Monday to Friday!).

– Work with an industry leader
– $36,000 – 40,000 depending on experience
– Yearly bonus structure
– Excellent team environment, monthly lunches, quarterly socials etc
– Great compensation and benefits including fitness and tuition subsidies
– Fast paced work culture
– Monday to Friday, office hours
– Room for career growth
– ASAP start date

– 2+ years experience in a call centre environment is preferred
– Excellent customer service skills
– Technologically savvy with excellent typing speeds
– Post secondary education is an asset
– MUST be able to handle working in a fast paced customer service role
– High attention to detail
– Work well in a small team
– Previous experience running social media pages is an asset

If this sounds like the perfect opportunity for you then please apply directly to this posting


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