Bylaw Liaison Officer 1 – City of Richmond (Richmond, BC)

The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

Bylaw Liaison Officer 1

Department Community Bylaws
Division Community Safety
Job ID 2020-0158

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

This position focuses on public relations, regulatory, enforcement and administrative functions involving public compliance in the areas of municipal parking and animal control regulation.

Examples of key responsibilities include, but are not limited to:

  • Interpreting, explaining, issuing and enforcing applicable bylaw notices and municipal tickets related to the work. Conduct bylaw related inspections.
  • Responsible for patrolling all areas of Richmond, checking for non-moving traffic infractions; arranging for the impoundment of vehicles (towing), issuing violations with enforcement softwarre, and checking parking meters and permits.
  • Responsible for animal control matters, including patrolling parks, schools and other public areas, checking for unleashed or unlicenced dogs, apprehending strays and dangerous dogs based on breed or agresseion.
  • Issuing and enforcing dog licenses to the general public; collect credit card payment. Distributing information to the public related to the work
  • Preparing documentation for ticket violation dispute within the Provincial Adjudication system. Responsible for filling out forms, log sheets, collating counts and reporting work activity.
  • Provide orientation and mentoring of new employees.
  • Assist the Bylaw Liaison Officer 2 in monitoring and enforcing bylaw violations pertaining to public and private property as required.

Knowledge, Skills & Abilities:

  • Sound knowledge of provincial regulation(s) and City bylaw(s), as it relates to parking and animal control. Knowledge of evidence collection procedures with skill in note taking and maintaining accurate records. Ability to perform investigations using independent critical thinking and sound judgment.
  • Ability to provide effective customer service and to diffuse hostility in an effective manner; consistently maintain a professional and diplomatic demeanour.
  • Ability to deal both tactfully and firmly with the public and possess the capacity to deal professionally with the RCMP, external agencies, City staff & other officials.
  • Ability to work both independently and interdependently while exercising sound judgement and initiative. Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations. Ability to understand and carry out oral and written instructions.
  • Ability to compose various types of standard and non-standard correspondence including emails, letters and reports. Ability to perform word processing and data entry with a high degree of accuracy.
  • Ability to use Richmond Enterprise Document Management System (REDMS) or a similar Electronic Records Management System.
  • Skilled in the use of equipment, programs and software applications required for the work, such as laptop, smart phone, parking application, Licence Plate Recognition software, Tempest and Microsoft Office programs including Outlook, Word and Excel.
  • Understand of the City’s geography (including all main roadways within and adjoining the City) and familiarity with BC’s provincial adjudication system is considered an asset.
  • Ability to successfully clear a Police Information Check (PIC).

Qualifications and Experience:

  • Completion of Grade 12 or equivalent, supplemented by Bylaw Compliance, Enforcement & Investigative Skills 1 (JIBC) and a certificate in Animal Control Basic Training acquired through Langara College or another registered institution.
  • Experienced investigative or enforcement work, along with familiarity with dispatch operations is required.
  • Preferential consideration will be extended to those applicants who have at least one (1) year of experience in bylaw enforcement. Possession of or capacity to, obtain a security clearance through the RCMP.
  • A valid Class 5 Driver’s Licence for the Province of British Columbia and a safe driving history. Bylaw Compliance, Enforcement & Investigative Skills 1 (JIBC) is required.
  • Animal Control Basic Training (Langara) or an equivalent program offered through a registered institution is required. Report Writing for Professional Investigators (JIBC) is preferred.
  • Situational Awareness Training – Certificate is preferred.

Working Conditions:
The work involved requires a high level of public contact with a diverse range of people, often encountering difficult situations. Routine physical effort is required (walking, running, lifting, climbing, etc.). Work is performed in all weather conditions, both on foot and while driving a vehicle and includes exposure to a variety of animals, including dangerous dogs.

Additional Information:
Employee Group:
CUPE Local 718

Position Status:
Regular Full-Time

Duration of Appointment:

Salary Range:
$30.36 – 35.69

Hours of Work:
7 days per week (days and afternoons rotating shift)

Application Posted:

Internal Closing Date:



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