Business Analyst (Permanent) – University of the Fraser Valley (Abbotsford, BC)

University of the Fraser Valley


Business Analyst

Business Transformation Office
Application deadline: March 3, 2021
Job Number: J0221-0928
Status: Permanent
Open Positions: 1
Hours/Week: 35
Salary: $5,269.29 – $6,129.40/Month

Job Summary

The University of the Fraser Valley is embarking on a major investment in its business and technology landscape, with corresponding expansion, revitalization, and reinvention of its business and infrastructure systems service management protocols, and project delivery methodology.

Working as part of the larger Business Transformation Office the Business Analyst works with a team of Business Analysts, Business Architects, Project Managers and Change & Communication Specialists to provide business analysis services to the University for both project and operational activities. The Business Analyst works with stakeholders from across the University to modernize and align business functions with institutional strategic objectives and outcomes.

The Business Analyst will demonstrate initiative and contribute to the innovations of the Business Transformation team in the pursuit of transformation activities for the University. The individual will be highly analytical, in the assessment and design of business capabilities, business requirements and processes designfor both technical and non-technical business initiatives and will possess strong experience in solving challenging problems through facilitation. They will be independently motivated and will have a strong ability inleading and partnering with stakeholders across the University.

Duties and Responsibilities

Reporting to the Team Lead, Business Architecture & Analysis, and under the direction of the Director, Business Transformation Office, the Business Analyst conducts and documents comprehensive business process assessments related to the desired outcomes of business and institution objectives. The Business Analyst understands the interdependencies between people, processes, information management, access and the use and function of the University’s information systems. The Business Analyst assists in the collection of business requirements and acts as a liaison between BTO and other departments as required. The Business Analyst’s key responsibilities include:


  • Work with University leadership, staff, faculty and users within stakeholder areas to review and document business processes, workflows and interactions. Identify pain points, inefficiencies and prepare recommendations to improve outcomes.
  • Assist with establishing enterprise-wide requirements definition and methodologies associated with business improvement and effectiveness strategies


  • Facilitate group and/or individual sessions with business and technical stakeholders Effectively document current and desired business processes and share ideas, findings and recommendations to understand and develop alignment and quality of outcomes
  • Review, consolidate and standardize existing, internal documentation with information collected to facilitate assessment of current and required University business and technical processes
  • Facilitate interpretation of business rules, use cases and requirements for technical systems to ensure that technical solutions meet business objectives and outcomes


  • Provide requirements analysis of the University’s strategic business needs based on current, required and projected business and technical processes and workflows
  • Critically evaluate data and information gathered from multiple sources, interpret stakeholder input and reconcile conflicts
  • Identify and describe what the system, process, or products/services must be capable of in order to meet prioritized functional requirements
  • Demonstrated analytical thinking, technical analysis and critical problem-solving skills
  • Ability to lead business and technical teams through the analysis and present technical solution options where required. Documents and communicates technical and business requirements and solutions
  • Works within and helps improve the established process life cycle and supporting artifacts that enable intake, service delivery, and transition to operations.
  • Remains current on latest process and IT advancements that can be used to automate, modernize and support business and stakeholders

Reporting & Gap Analysis

  • Evaluate business processes, anticipate requirements, uncover areas for improvement and in conjunction with stakeholders develop recommendations for and implementation of solutions Prepare, prioritize and deliver relevant reports for functional areas and business units across the University
  • In consultation with the CIO, conduct a gap analysis related to current and required business processes
  • Document required business process workflows and identify business processes that are potentially non-essential
  • Provide supporting business impact assessments related to prioritized business requirements Provide recommended implementation strategies and change management plans
  • Identify areas where changes are needed in business operations to maximize efficiency and strategic alignment
  • A good understanding of information technology applications in higher education including solution delivery in cloud platforms

Communication Skills

  • Well-developed business writing and verbal communication skills to document, present and share key information; ideas, objectives and outcomes with all levels of an organization
  • Demonstrated ability to challenge and influence stakeholders and facilitate commitment to change Provide leadership, training, coaching and guidance to those less familiar with business analysis to ensure the activities of business analysis are inclusive and collaborative


  • University Degree in Business, Computer Science, or a related field
  • Courses completed in Business Analysis, Process Design, and Project Management are an asset A minimum of five (5) years of business analysis or related field in which analysis of business outcomes is necessary
  • Lean and Six Sigma certifications are assets PMP or PMI-BPA certification an asset
  • Demonstrated experience and ease in supporting both multiple and cross-functional business teams Excellent understanding of software fundamentals, tools and best practices, preferably solutions commonly used in higher education
  • Demonstrated experience documenting business and system requirements including business process, workflow modeling, use case/user story development to ensure requirements, interdependencies and outcomes are documented effectively
  • Strong communication and presentation skills and ability to communicate technical and business analytics in user friendly terminology
  • Excellent organizational, writing and editorial skills, attention to detail, accuracy, clarity and quality Demonstrated ability to work independently with diverse business functional and technical staff, at various levels, individually and in groups, to investigate, document and help assess institutional business processes
  • Demonstrated success in leading and supporting complex projects
  • Experience with change management or familiarity with standard change management processes

About UFV

The University of the Fraser Valley is located on the unceded (ancestral) territory of the Halq’eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in S’olh Temexw (OurWorld; Our Land). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and our Education Plan. This commitment includes the goal of centring Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.

UFV has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC’s top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants maybe required to undergo a criminal record check and/ or a verification of their education credentials.

UFV is committed to the principle of equity in employment.

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