Job Description:About the Firm/RoleBased in Downtown Vancouver, our client is actively seeking a Billing & Accounts Receivable Coordinator to join their firm on a permanent basis. This role calls for 1 year of relevant billing and/or collection experience.Your Responsibilities Responsible for processing pre-bills received via Pre-Bill Viewer; handles monthly billings for clients. Submission and coordination of third party billing through various billing platforms Maintain accurate and timely client and matter information with regards to billing and receivables in the computerized billing systems and vendor platforms Follow-up on rejected invoices with billing lawyers, legal assistants, billing team, and the client Be actively involved in billing process improvements including developing innovative, proactive, and efficient ways to improve quality, process, and customer service Provide back up and support for team members when needed Follow up with Manager, Billing Team, Partners, and Clients as appropriate regarding overdue accounts Handle client inquiries and resolve discrepancies. Maintains accurate records of all communications in the system. Responsible for maintaining good relations with internal and external clients Other duties as assigned including assisting with special projects. Participate in the implementation and testing of systems upgrades and billing/collection software Available to provide technical billing support and guidance acts as a subject expert and provides training to new team members Resolves any unresolved or partial payments received from clients Abides by Firm policies and handles confidential materials and documents.What You Bring Minimum of 1 year of relevant billing and/or collection experience, preferably at a professional services firm, law firm, or equivalent combination may be acceptable Proficiency in computers including advanced Excel skills and LEDES management. Experience with Aderant software would be an asset Prior experience with TyMetrix, Serengeti, Counselink, or similar platforms is preferred Excellent communication skills (both oral and written), focused listening, interpersonal and negotiation skills Research and problem-solving skills with the ability to exercise judgment to resolve technical issues Attention to detail, organized and time management skills along with the ability to balance daily work Positive attitude, patience, resilience, and a sense of humor Working within a team-oriented environment that encompasses all aspects of the day-to-day billing and collections operations Compliance and procedural mindset is requiredIf you are interested in learning more about this opportunity, please apply, in confidence. Thank you for your interest in the position and in Forge Recruitment.
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