Bilingual English/French Customer Service Technical Support – Re

Description

JOB DESCRIPTIONAre you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote – work from home – anywhere in BCStart Date:February 2021Contract Details:2-3 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 5am-5pm PST (rotational schedule)Pay Rate:$17.26/hourADVANTAGES- Great opportunity to start the new year with a reputable company in the insurance industry- Remote – Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payRESPONSIBILITIES- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQUALIFICATIONS- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SUMMARYHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote – BChuman forward.
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