Bilingual Accounts Receivable Representative – Remote WFH


Job Description:Position Title: Bilingual Accounts Receivable RepresentativeDepartment: FinanceReports to: Credit ManagerWork Status: Full-time 8 hours per day, Monday – FridayHours: 8:00 AM – 4:30 pm PSTWork Location: Work from Home Position Summary: The Accounts Receivable Representative position reports to the Credit Manager and is responsible for the accounts receivable collection and customer account maintenance function for their assigned territory. This will be accomplished in a prompt and courteous manner while following the guidelines set out within the Credit Policy. Primary Responsibilities: · Facilitate A/R collection process and ensure adherence to credit policy. · Investigate and resolve customer inquiries and statement discrepancies. · Reconcile and follow-up on unmatched and outstanding invoices. · Evaluate customer credit terms and recommend changes where necessary. · Monitor credit queues to ensure service level agreements (SLA’s) are met. · Monitor A/R aging report and identify accounts needing attention. · Maintain A/R aging and DSO targets. · Facilitate issue escalation process. · Make credit decisions on holding or releasing orders for problematic accounts. · Propose account clean-up adjustments and write-offs. · Maintain updated customer records. · Assist with internal inquiries. · Maintain shared accounts receivable inbox. · Investigate issues that arise from bank reconciliations and trace payments. · Backfill other A/R positions to cover vacation and sick time as required. · Provide support and backup to other functional areas within Finance as required. · Complete various ad hoc projects as required. Requirements:High School Diploma or equivalent.Post-secondary education is an asset.·French language fluency is mandatory.Prior accounts receivable experience is an asset.Strong computer literacy skills; experience using an ERP system is highly desirable.Experience using SAGE is an asset.·Proficient in Microsoft Office applications including Outlook, Word, and Excel.Knowledge of applicable data privacy practices and laws. Proven Skills, Abilities, and Attributes:Strong attention to detail with a healthy dose of curiosity and determination to identify and resolve issues.Fast learner.Driven, self-motivated and results-oriented.Strong analytical and problem-solving skills.Ability to effectively prioritize and execute tasks within deadlines.Ability to multi-task and manage within interruptionsGood communication skills – communicates with Accounts Receivable, Accounts Payable, Finance/Accounting, Sales Professionals, Cross-functional Stakeholders, and Customers. Working Conditions:Work from home requiredFamily atmosphere. To apply to this role, please submit your resume and complete the pre-screen questions attached to the job application.If you do not complete the pre-screen, you will not be considered for the role. Job ID: 28574892
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