Assistant Manager Field Operations, Cemetery – City of Vancouver (Vancouver, BC)

Assistant Manager Field Operations, Cemetery

Requisition ID: 23934 

Company
Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
 
Main Purpose and Function
Mountain View Cemetery is a unique and active cemetery with connections to the very early history of Vancouver and the metropolitan area.  Established in 1886 its 106 acres and close to 150,000 interments make it one of the oldest and largest cemeteries in British Columbia.  The 100-year Master Plan completed in 2000 resulted in significant investment and the reopening of the cemetery in 2008.  This period also coincided with innovative cultural, artistic and historical programs/services for the broader community.  
 
As Mountain View prepares for the next phase of development in support of it’s vision we require the right person to ensure delivery of our primary services as a place of interment and remembrance as well as someone who can support the planning, design and implementation of the next major phase of development.
 
The Assistant Manager, Field Operations plans, organizes and directs all aspects of the provision of core cemetery services (interments/disinterments, marker/monument setting, etc.) in accordance with the Cemetery Bylaw, Rules and provincial legislation as well as all other grounds and infrastructure maintenance at Mountain View Cemetery.  This work is supported through the direct supervision of the Field Operations Supervisor and a Cemetery Services Coordinator.  The Assistant Manager also supports and assists the Manager in all related office and administrative aspects of the cemetery and assumes acting Manager duties as and when required.
 
The position reports to the Cemetery Manager and directly supervises a team made up unionized regular and seasonal staff. This position has daily contact with field and office staff and regular contact with client families, professional service providers and the public as well as on-going contact and coordination with other City departments.
 
Specific Duties and Responsibilities
Supervisory

  • Lead field staff in the provision of cemetery services and maintenance of the grounds
  • Plan, coordinate and direct the overall field operations
  • Supervise all field staff, including hiring, evaluation, support, coaching, professional development, performance management, and representing the Employer in the grievance process
  • Oversight of all field safety and WSBC concerns

Planning, Scheduling and Tracking

  • Establish, review and monitor all policies, procedures and plans related to the provision of services and maintenance of the grounds and facilities
  • Recognize, research and recommend changes to address existing or emerging operational issues
  • Provide critical analysis and input on the implementation of redevelopment projects and various design projects as it relates to field operations.
  • Ensure the accuracy, timeliness and completeness of cemetery records as they relate to field operations

Project Management & Planning

  • Plans, schedules, and delivers large renovation and construction projects using internal and external resources

Leads staff in the planning, scheduling, and delivery of small to medium projects

  • Establishes the annual field work plan, operating objectives and related funding requests for  approval, and implements the approved plans
  • Develops, documents and integrates associated changes to field and administrative operations

 
Customer Service and Administration

  • Integrates administrative functions with the field operations including providing support, assistance and direction to office staff as necessary
  • Coordinate outside agencies and contracts related to the cemetery such as security patrols, building maintenance and waste removal
  • Investigate, resolve and respond to inquiries by telephone, electronic mail and through written correspondence
  • Participate actively in the sale of new products and services
  • Consult with the Manager and provide advice and assistance to staff on unusual or sensitive issues
  • Other duties/responsibilities as assigned

Qualifications
Education and Experience:

  • Completion of a post-secondary degree in a field that supports a direct connection to horticulture, project management, or other related field work is preferred.  A related diploma in horticulture and significant related field and other experience may be considered.  Supplemental coursework in business administration or project management would be an asset
  • Minimum 5 years working in a progressively responsible supervisory capacity
  • 3 years of grounds maintenance, landscape construction or similar experience

Knowledge, Skills and Abilities:

  • General understanding of the practices, methods and techniques used in cemetery operations, including provincial regulations, grounds maintenance and map reading
  • Considerable knowledge of coaching, mentoring, performance and attendance management, and grievance management processes within a unionized work environment
  • Considerable knowledge of occupational health and safety programs, policies Demonstrated knowledge of project management principles, especially as it relates to grounds maintenance, landscaping, or other construction projects and regulations
  • Working knowledge of the principles/practices for maintenance of office records
  • Ability to prepare clear, well-written reports, diaries, records, procedures, log entries
  • Ability to lead or facilitate meetings, groups and teams, including managing controversial subjects
  • Ability to handle urgent situations and enforce policies and guidelines in a calm and effective manner
  • Ability to develop, recommend and implement new work methods and procedures
  • Ability to provide effective information and assistance to a wide range of customers
  • Considerable ability to deal tactfully and effectively with the public especially during times of emotional distress
  • Considerable knowledge of Microsoft Office applications such as Outlook, Word and Excel
  • Valid driver’s license recognized in BC is an asset

Business Unit/Department: Arts, Culture and Community Services (1200) 
Affiliation: Exempt 
Employment Type: Regular Full Time 
Position Start Date: February 2021 
 
Application Close: January 10, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.
 
Apply here

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