Assistant Chief/Manager, Emergency Communications Systems & Technology – City of Vancouver (Vancouver, BC)

Assistant Chief/Manager, Emergency Communications Systems & Technology

Requisition ID: [[23963]] 

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of Canada’s Top 100 Employers, BC’s Top Employers, and one of Canada’s Greenest Employers.  With employees that have helped Vancouver consistently rank as one of the world’s most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Vancouver Fire Rescue Services invites interested and qualified candidates to apply for the position of Assistant Chief / Manager, Emergency Communications Systems. This senior, exempted position will assume the responsibilities associated with the exempt management team. The successful candidate’s initial focus will be primarily on (but not limited to) policy and administrative work in the Communication and Technology Division. The successful candidate should have the ability, flexibility and desire to fulfill other exempt roles as directed by the Fire Chief.
The successful candidate must demonstrate the ability to manage and lead the Emergency Communication Division and possess competencies related to other exempt divisions within the department. VFRS may expect some Assistant Chiefs to periodically move between Divisions as managers and as leaders to provide growth and opportunities. We seek candidates that have demonstrated strong leadership and mentoring skills in a varied and diverse manner.
The successful candidate will report to the Deputy Chief / AGM of Technology, Infrastructure, Fleet and OHS&W and the primary mandate will be to manage, direct and provide leadership in the Department’s Communication and Technology Division while ensuring the VFRS Communications Division stays ahead of technology and continues to be “Forward Looking”. The successful candidate will ensure that the Department’s communications and technological goals and objectives align with Corporate and Departmental strategic plans, and will identify the resources required for accountable and efficient implementation of any new strategic initiatives.
The successful candidate will provide pro-active performance planning by utilizing the city’s Performance Plans. Evaluate performance goals by periodically reviewing respective performance plans with his/her assigned reports and maintain effective and consistent one on one dialogue with employees on a regular basis.
Areas of responsibility include but are not limited to; Data collection and distribution of systems such as VFRS Records Management System (RMS)/(FDM), Computer Aided Dispatch (CAD)/(Intergraph), Electronic Scheduling Systems (TeleStaff), ECOMM-911, along with the testing, design, layout and installation of our Departments Firehall Alerting System (Locution), Mobile Work Stations (MPS), Global Positioning Systems (GPS) and In-Vehicle Radio Repeating Systems.
Other areas of importance include; SharePoint, Audio/visual communication systems such as all VFRS landline, cellular telephone, fax systems, radio communications, mobile and portable radio programming as well as inter-jurisdictional communication systems.
The Assistant Chief / Manager of Emergency Communications Systems & Technology will also ensure the accurate collection of VFRS RMS data (FDM) and statistical data through the use of Business Intelligence (BI) tools any will ensure any data collected is accurate and complete. The Assistant Chief / Manager of Emergency Communications Systems & Technology will act as the Department’s Freedom of Information (FOI) Officer and will maintain all privacy and confidentiality policies associated with this role.
In order to ensure the Department’s communications systems remain current, effective and  aligned with local, regional and national strategies with respect to compatibility and interoperability, the successful candidate will be required to build and foster internal and external relationships with a variety of organizations, partner agencies, and emergency services.  He/she will represent the Department on various committees and groups such as; ECOMM Fire-User Committee, Project Fires, and the Canadian Interoperability Technology Interest Group (CITIG). The successful applicant will be responsible for reports and presentations to the VFRS Executive Board, the City Leadership Team, and City Council, and be involved in business and strategic planning for all resulting initiatives.
The Assistant Chief / Manager Emergency Communications Systems & Technology may also fill an operational role within the Department. He/she may be asked to respond to major incidents as required or act as a rotational Duty Chief, a member of Command Staff, or participate as an Emergency Operations Centre (EOC) representative and will be required to oversee and manage the deployment of the Department’s Command Unit. In addition, heshe will participate in all aspects of Special Events Planning.
As a member of the VFRS Exempt Staff, this position will represent the Department in disciplinary meetings, Grievances, arbitrations, and labour management meetings as directed by the VFRS Executive Board.
Required Qualifications:

  • Ability to plan, direct, coordinate, assign and review the work of a team of professional and technical staff, utilizing effective leadership, coaching and mentoring skills
  • Ability to lead multi-disciplinary project management teams involving aggressive schedules and deadlines, and cost-recovery staffing and budgeting
  • Superior communication skills, both verbal and written, to effectively work with Department staff, outside agencies and other municipal departments
  • Ability to make public presentations
  • Extensive experience in reaching sound decisions and resolving complex problems
  • Ability to engage in facilitation, negotiation and conflict resolution with professionals, City staff and other government agencies and municipalities
  • Project management experience, preferably at the system management level
  • Experience as a workplace supervisor, divisional manager or executive manager
  • Knowledge of departmental Policies & Guidelines related to Radio Systems and Dispatch protocols
  • Ability to prepare clear and concise technical and policy reports for presentation to the VFRS Executive Board, Senior City Staff and other high level managers
  • Extensive knowledge of computer aided dispatch mapping, information management system software (FDM), P25 radio functionality and the Mobile for Public Safety (MDT) system
  • Experience working within a communications infrastructure and systems management environment
  • Significant, in-depth working knowledge of computers, computer systems, networks, programs and software
  • Experience with Business Intelligence tools, data collection tools or statistics management tools
  • Relevant education, training, courses, conferences, workshops or seminars
  • Grade 12 or equivalent, supplemented by applicable post-secondary and or management courses

Selection Process:
Qualified candidates may be invited to participate in the selection process. This process will include an evaluation of the candidate’s level of knowledge, skill, and abilities as it relates to the position. Candidates will be interviewed by a panel and will be expected to answer a number of questions pertaining to the position.
Successful applicants will be required to continue their commitment to learning and enroll in course work at a recognized accredited institution (BCIT, JIBC, UBC, SFU) that will enhance their leadership, conflict resolution and critical thinking skills. Successful completion of a certificate/diploma will be required within three years of accepting this position.
At the discretion of the Fire Chief, the successful candidate will be offered a letter of employment as an exempt staff member with the appropriate benefits and compensation package when the identified exempt position vacancy becomes available. At the direction of the Fire Chief, Exempt Chief Officers may have their portfolios and responsibilities changed or expanded.
Business Unit/Department:  Fire Rescue Services/Emergency Communications
Employment Type:  Regular Full Time ( RFT)

Applications Close:  January 4th 2021 

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion 

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