Account Specialist


Job Description:As our Account Specialist, you will collaborate with sports, music, and entertainment clients on groundbreaking digital marketing campaigns. We want you if you’re bursting with ideas for marketing projects, constantly nerding out over new digital marketing technologies, and have experience building personal relationships with clients and take pride in their success.Tradable Bits is an award-winning software company that builds the best possible fan experiences for big brands in sports, music, and entertainment. We are a small but mighty team working out of Canada and Australia. We’re constantly pushing the limits of digital marketing technology and imagining where social media will be in five minutes, five months, and five years from now.We are seeking a driven problem solver with a passion for developing client relationships. We need you to live, eat and breathe technology, digital marketing, and social media for business; with an endless supply of new campaign ideas. You must work well with others, have excellent communication skills and take pride in managing your own schedule and workload. What you’ll do:Quickly master the Tradable Bits platform and know it inside and outLaunch and train clients on using the platform and owning the ongoing adoption of our tools across multiple organizations.Help clients develop campaign ideas and digital strategies that employ our platform in creative, effective waysTroubleshoot client issues by phone, chat (Slack), email, and face-to-faceMaintain and improve our onboarding program, including help documents, FAQs, and video training programs.Project manage custom development work for clients: documenting project scope and ensuring deadlines are metEstablish productive and trusted relationships with key stakeholders and guiding them as a trusted advisorIdentifying risk, upsell opportunities, and working with internal and external stakeholders to present solutionsDeveloping a thorough understanding of industry trends, best practices, and business goals with a focus on how fan marketing drives business value and ROIKeep clients on the cutting edge of digital marketing by staying informed on current developments and communicating them to clients. Skills + Attributes our Account Specialist must have:Experience in marketing, account management, or customer relations/supportExpert-level communication and presentation skills (speaking, writing, reading)Approachability and a sense of humourExcellent problem solving and troubleshooting skillsExperience with social media and digital marketing for businessMinimum 1-2 years experience with account management or supportCreativity, curiosity, and a drive for innovationMajor team-player mentalityConfidence, tact, and entrepreneur-level independenceOrganized, detail-oriented, and able to manage multiple projects while still meeting deadlinesPost-secondary education in communications, business, marketing sports management, or related fieldKeen interest or work/volunteer experience in sports or music will be an assetExperience with HTML, CSS, and Javascript will be an asset Tradable Bits Bonuses:We offer a competitive salary, full extended benefits, and stock options to dedicated employeesYou get to build a network across multiple professional and amateur sports and music organizations around the worldBeautiful open-concept office in Mount Pleasant, Vancouver.Indoor Climbing wall at our officeFlexible and remote work options.A team-oriented environment with free snacks, coffee, drinksCreative freedom, flexible working environment, and ownership over your projects/accounts Company Description:Tradable Bits is an award-winning tech company that helps music and sports brands build better fan experiences. We are seeking passionate, driven and detail-oriented people. You’ll get to collaborate with some of the largest sports and music brands in the world, taking pride and ownership of the success of the likes of Live Nation, Ticketmaster, NBA and various NHL teams. Job ID: 13535878
Tradable Bits Media Inc.

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