Front Desk Concierge/Customer Service (Yaletown)

By | April 15, 2019

Thank you for your interest.

We are currently recruiting talented customer service professionals who are passionate about great service.

Our teams work in high-end residential buildings across Metro Vancouver, serving residents and creating welcoming environments.

We offer training, a dose of challenge, opportunities for career development, competitive pay and a comprehensive health benefits package to our full-time team members.

In the industry, we are known for the quality of our services and the professionalism of our staff.

OPEN POSITIONS: Currently, we are seeking team members for our Downtown Vancouver locations:

– FT Afternoon Concierge – Schedule may include Saturday and Sunday
– PT Weekends mornings and afternoons

If you are interested in joining a vibrant and dedicated team, please review the qualifications below and apply by submitting your resume. We look forward to contacting you.

Responsibilities/Duties:

-Provide superior customer service to residents
-Understanding and enforcing strata bylaws, policies and procedures
-Addressing and helping residents with complaints and concerns
-Manage access controls, report unusual activities and occurrences
-Proactively respond and resolve emergency situations and conflicts, independently
-Effectively communicate problems or concerns to the Management team
-Able to interact with a variety of clients (residents, trades, contractors, strata)
-Answering phone calls and receiving packages when required.
-Interior and exterior patrols as required, including but not restricted to parking lots, stairwells, hallways, common area facilities
-Providing detailed reports such as incident reports

Job Qualifications:

-Experience as hotel front desk, reception, concierge or customer service
-Possess a great attitude, willingness to learn, quick thinking
-Proficiency in Microsoft Office and computers is a must
-Professional, Friendly and Reliable
-Dedicated team player
-Willing to learn!

Please respond to this add with: Resume and availability
Thank you for your interest. Only short-listed applicants will be contacted