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Customer Service Representative (Call Center) – multiple positions available! (Downtown, lower mainland)
If you are a self-motivated individual, who enjoys resolving problems – this is the perfect opportunity for you!
· We are looking for result-driven Customer Service Agents
· Part-time and Full-time positions are available
· We handle a variety of online business’ inbound calls
· Located in Downtown, Vancouver – Melville Street (5 min walk to our Office from Burrard Station)
· We are open everyday including weekends; shifts include: (7:00AM – 3:00PM) or (9:00AM – 5:00PM)
· Starting wage is $17.00/Hour + commission
(AFTER 3 MONTHS = $18.00/hour
AFTER 6 MONTHS = $19.00/hour
AFTER 12 MONTHS = $21.00/hour
Etc… up to $22.00/hour)
Job Description and Responsibilities
· Answering or making calls to clients to address their needs, complaints, or other issues with products or services.
· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
· Active listening with customers, confirming or clarifying information and diffusing difficult situations when needed.
· Utilizing software, databases, scripts, and tools appropriately.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Proficiency in English
· Previous experience in customer service
· Exceptional customer service, active listening, verbal, professional phone voice
· Ability to perform under pressure and diffuse difficult situations
· Strong time management and decision making skills
· Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
· Ability to multitask
· Outgoing, friendly, compassionate personality
We are a young-driven company looking to hire and integrate our employees into a great working environment. We look forward to helping our employees grow and become excellent customer service agents.
Interested in joining our team? Please submit your resume in response to apply. Please note that only those who are selected for interviews will be contacted